To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(146)
Positive reviews(137)
Reviews with photos/video(37)
Classy environment(42)
Friendly owner(25)
Clean and tidy(22)
Great location(9)
Convenient location(6)
Well designed(5)
Easy to get around(5)
Negative reviews(9)
Guest User
Standard Double Room
Stayed in Apr 2023
Couples
2 review
4.0/5
Very Good
Posted on Apr 12, 2023
not bad, but not too good.
Guest User
Superior Twin Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
I love Qingyuan. I stay at this hotel every time I come. I like the green plants and waterscape in the hotel corridor, the exquisite Southeast Asian style decoration, the colorful swimming pool design, and the pleasant tea drinking by the Beijiang River...
Original TextTranslated by Google
6/10
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and for your comments on the hotel. The decoration style of the hotel is dominated by the Shanghai style of architecture and decorative techniques. Your recognition and satisfaction are the driving force of our work. We will continue to work hard to become your favorite hotel and look forward to your visit again! I wish you a happy life
Guest User
Superior Twin Room
Stayed in Mar 2024
Booked for others
32 review
1.0/5
Posted on Mar 30, 2024
Checked in on the 27th, found a small area of redness and swelling in the place where my father-in-law's body touched the quilt on the night of the 28th, but didn't pay attention to it. It started to get worse on the 29th. On the 30th, it was really uncomfortable and went to see a dermatologist for chronic diseases. The doctor told me that it was the local papular hives caused by the dirty quilt.
Discussed with the merchant for a refund or to pay for the medicine, but the merchant was unwilling and could only support the room upgrade.
The account manager asked me if my father-in-law had a physical problem and was allergic, and shirked responsibility because he saw XX medicine on the table. The details of the medicine name (the account manager casually looked through the customer's privacy) showed that it was the customer's high blood pressure and stomach medicine.
I have been a customer for 15 years. To be honest, the front desk service has always been good. Most of my relatives and friends only book Dingxiang's room, but this time the public relations is really disappointing. I will never book or come again.
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Guest User
Superior Twin Room
Stayed in Feb 2024
Family
12 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The service attitude is good, the room is spacious, and the location is quiet in a busy area, which is great. The male manager of the Chinese restaurant has a particularly good service attitude, thumbs up
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!
Guest User
River-view Twin Room
Stayed in Apr 2024
Family
38 review
4.7/5
Amazing
Posted on Apr 16, 2024
Comfortable environment, worth visiting often
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for choosing to stay in our hotel and leaving a valuable experience. Your satisfaction and recognition are the driving force for our progress. We will continue to work hard to become your favorite hotel and look forward to your visit again! I wish you a happy winter solstice!
johnliusz
River-view Twin Room
Stayed in Oct 2023
Family
9 review
4.7/5
Amazing
Posted on Oct 4, 2023
The location is very good, by the river, with a lawn, a swimming pool, and ornamental fish inside.
The breakfast is very ordinary, with too few varieties, and it is petty. They are afraid that the guests will take too much, and they keep reminding them to take more after they finish eating. They are not full, so how can they take more?
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and leaving valuable comments and beautiful photos. We are honored to serve you. In order to meet the needs of different customers, the hotel has a variety of buffet breakfasts with fresh and rich ingredients. More than 30 varieties are produced every day. We attach great importance to your valuable comments. We will continue to work hard to become your favorite hotel. All the staff of Dingxiang Garden Hotel look forward to your visit again! I wish you and your family a happy life!
Guest User
Superior Twin Room
Stayed in Mar 2024
Couples
9 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Nice environment, good sanitary conditions, warm and thoughtful service staff, I will stay in this hotel next time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and for your high evaluation of the hotel. Your satisfaction and happiness are the driving force of our work. We will continue to work hard to become your favorite hotel. We hope to bring you a better stay experience next time and look forward to your visit again! I wish you and your family a happy life!
Guest User
Standard Double Room
Stayed in Mar 2024
Family
27 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The environment is very good, and there is a gym. I came here to run the Qingyuan Marathon, and the surrounding supporting facilities are also very good. There is also a swimming pool inside, and the food is also very good, very authentic Cantonese cuisine
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and leaving your valuable comments. Your satisfaction is the driving force for our work progress. We are honored to serve you. Thank you again for your valuable comments. We hope to bring you a better stay experience next time and look forward to your visit again! I wish you a happy life!
Guest User
River-view Twin Room
Stayed in Nov 2023
Family
5 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Beautiful environment and thoughtful service
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel. We are very happy to see that you are satisfied with your stay and the beautiful photos. We will continue to work hard and hope to bring you a better stay experience next time. Thank you again for your comments. All the staff of Dingxiang Garden Hotel look forward to your visit again! I wish you a happy life!
Anonymous User
Superior Twin Room
Stayed in Aug 2023
Family
14 review
4.5/5
Great
Posted on Aug 21, 2023
Pros: The environment is very good and the room is clean and tidy. I will choose it again.
Needs improvement: "The lifeguard is not good. He keeps looking at his phone. When someone wants to enter the pool and presses the doorbell, he can't hear it and says that the person didn't press it. This happened at least three times! A child seemed to choke on the water in the deep water area. His mother threw a lifebuoy over and shouted at the lifeguard but there was no response! Fortunately, the child also grabbed the ring and it was a false alarm! We were all very angry! 8.19 afternoon session
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and for leaving the beautiful photos of the swimming pool. Unfortunately, the staff of the swimming pool was busy looking at the content of the work mobile phone at that time and did not provide service in time. We apologize! After learning that you did not get satisfactory service in the swimming pool, the person in charge of the swimming pool immediately trained and educated all the staff of the swimming pool to avoid similar things from happening again. Thank you again for your valuable comments. We will continue to work hard to become your favorite hotel. We look forward to your visit again! I wish you a happy life!
Guest User
River-view Twin Room
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 22, 2023
The swimming pool is the highlight!
The requirement for children to use lifebuoys is too strict.
If we don't allow children to bring lifebuoys to the swimming pool, there is no point in staying in a hotel with a swimming pool. After all, the safety of children is the most important.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking such beautiful photos. We are sorry to learn that you did not receive satisfactory service due to the lifebuoy issue. We are deeply sorry! The hotel swimming pool consists of an adult deep water area and a children's shallow water area. For the safety of children, children are not allowed to use lifebuoys to play and swim in the adult deep water area, but children can play and swim with lifebuoys in the children's shallow water area. Thank you again for your review. We will continue to work hard to become your favorite hotel. All the staff of Dingxiang Garden Hotel look forward to your visit again! I wish you a happy life!
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel. We are very happy to see that you are satisfied with your stay and the beautiful photos. We will continue to work hard and hope to bring you a better stay experience next time. Thank you again for your comments. All the staff of Dingxiang Garden Hotel look forward to your visit again! I wish you a happy life!
Guest User
Superior Twin Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 31, 2023
Friendly and cordial welcome
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and for your high evaluation of our services. We are also honored to serve you. Your satisfaction and recognition are the driving force for our progress. We are very happy that you are satisfied with this stay experience. We will continue to work hard to become the favorite hotel for you and your family. All the staff of Dingxiang Garden Hotel look forward to your visit again! I wish you and your family a happy life!
Guest User
River-view Twin Room
Stayed in Jul 2023
Family
4 review
5.0/5
Outstanding
Posted on Jul 31, 2023
The hotel environment is very good, the river view is beautiful, very good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking your precious time to leave beautiful photos and comments about the hotel. We are very happy to see that you are satisfied with your stay. We look forward to seeing you again! Please continue to provide us with valuable comments and wish you and your family a happy life!
Guest User
River-view Twin Room
Stayed in May 2023
Business travelers
2 review
1.0/5
Posted on May 2, 2023
There are many mosquitoes in the room, a bit old,
The worst thing is that a deposit of 148 yuan was deducted when checking out, saying that we took some daily necessities, but we didn't take them at all. It's a deceitful hotel, and we dare not stay in it again in the future
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay in our hotel. The hotel is built along the river, with a beautiful environment and the fragrance of birds and flowers. The decoration style of the hotel is dominated by Shanghai-style architectural construction and decoration techniques. In order to meet the needs of different guests, the hotel provides not only free supplies, but also daily necessities such as personal clothing, compressed towels and other daily necessities that require an additional charge in the bathroom, and each chargeable item is posted with a charge reminder. Thank you again for your review. We will continue to work hard and hope to bring you a better staying experience next time. We look forward to seeing you again! wish you a happy life!