Lilac Garden Hotel Reviews

not bad, but not too good.

I love Qingyuan. I stay at this hotel every time I come. I like the green plants and waterscape in the hotel corridor, the exquisite Southeast Asian style decoration, the colorful swimming pool design, and the pleasant tea drinking by the Beijiang River...

Checked in on the 27th, found a small area of ​​redness and swelling in the place where my father-in-law's body touched the quilt on the night of the 28th, but didn't pay attention to it. It started to get worse on the 29th. On the 30th, it was really uncomfortable and went to see a dermatologist for chronic diseases. The doctor told me that it was the local papular hives caused by the dirty quilt. Discussed with the merchant for a refund or to pay for the medicine, but the merchant was unwilling and could only support the room upgrade. The account manager asked me if my father-in-law had a physical problem and was allergic, and shirked responsibility because he saw XX medicine on the table. The details of the medicine name (the account manager casually looked through the customer's privacy) showed that it was the customer's high blood pressure and stomach medicine. I have been a customer for 15 years. To be honest, the front desk service has always been good. Most of my relatives and friends only book Dingxiang's room, but this time the public relations is really disappointing. I will never book or come again.

The service attitude is good, the room is spacious, and the location is quiet in a busy area, which is great. The male manager of the Chinese restaurant has a particularly good service attitude, thumbs up

Comfortable environment, worth visiting often

The location is very good, by the river, with a lawn, a swimming pool, and ornamental fish inside. The breakfast is very ordinary, with too few varieties, and it is petty. They are afraid that the guests will take too much, and they keep reminding them to take more after they finish eating. They are not full, so how can they take more?

Nice environment, good sanitary conditions, warm and thoughtful service staff, I will stay in this hotel next time

The environment is very good, and there is a gym. I came here to run the Qingyuan Marathon, and the surrounding supporting facilities are also very good. There is also a swimming pool inside, and the food is also very good, very authentic Cantonese cuisine

Beautiful environment and thoughtful service

Pros: The environment is very good and the room is clean and tidy. I will choose it again. Needs improvement: "The lifeguard is not good. He keeps looking at his phone. When someone wants to enter the pool and presses the doorbell, he can't hear it and says that the person didn't press it. This happened at least three times! A child seemed to choke on the water in the deep water area. His mother threw a lifebuoy over and shouted at the lifeguard but there was no response! Fortunately, the child also grabbed the ring and it was a false alarm! We were all very angry! 8.19 afternoon session

The swimming pool is the highlight! The requirement for children to use lifebuoys is too strict. If we don't allow children to bring lifebuoys to the swimming pool, there is no point in staying in a hotel with a swimming pool. After all, the safety of children is the most important.

Facilities: Complete Sanitation: Clean Environment: Beautiful Service: Thoughtful

Friendly and cordial welcome

The hotel environment is very good, the river view is beautiful, very good.