It was my 2nd stay at this hotel in Quanzhou, the front house staff were amazing, especially a member of staff called Kyle. Thank you for the human connection. The rooms where nice and clean, I was also given the opportunity to enjoy a late checkout as my flight back to Shanghai was early evening. There is a shipping mail next door to the hotel, it’s perfect. The breakfast selection was good, lots of choices however I was not happy about being placed in a segregated corner in the restaurant on the 5th floor away from the local people because of not being local. For an international hotel I was highly disappointed by this kind of xenophobia treatment. I came across 2 managers at breakfast, 1 was a gentleman and very polite and the other named Jack, speaking in local dialect of which I can understand, thought I came in from Guangzhou, what made him think that?? I’ve lived in Shanghai for many years and from England, it was an automatic assumption that was very unprofessional. I had to tell the manager not to be scared of foreigners. Why should I have to say that in an international hotel. Apart from this bad review, maybe if I was another race, it would of been a smooth business stay at the intercontinental.
Outstanding
4927 Reviews