Hanting Hotel (Quanzhou West Lake Park) Guest Reviews
4.7/5
Outstanding
615 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(615)
Positive reviews(597)
Reviews with photos/video(115)
Delicious breakfast(113)
Friendly front desk staff(42)
Convenient public transportation(37)
Convenient parking(35)
Tasty restaurant(15)
Strange smell in room(15)
Close to train station(8)
Negative reviews(18)
Guest User
Superior Double Room
Stayed in Mar 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Right next to a supermarket and some snack stalls just round the corner at night. Around 10-20 dollars taxi fees to all the popular tourist attractions. Good for individual and family, as well as business travellers. Value for money. The breakfast was surprisingly good.
Response from Property: Thank you for your praise of our hotel, and we will continue to provide you with excellent service to make your stay even better.
Guest User
2-bed Room
Stayed in Feb 2024
Family
34 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The service is very good and the front desk staff are very enthusiastic! It is not far from Quanzhou West Street, Bell Tower and other attractions, and can be reached by public transportation. There are many restaurants nearby, and the hotel has a laundry room. If you love cleanliness, stay in Hanting!
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Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is to bring a different holiday experience to every guest. We are really touched by your satisfaction and affirmation. We Will keep working hard and always be ready for you to come back anytime.
sleepneko
Family Room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 8, 2024
I am going to visit Fujian during the New Year this year. I will first come to Quanzhou and then go to Xiamen.
I found the Hanting Hotel West Lake Park Branch in advance through the online guide. I saw that it was a new store, the reviews were good, and there was free parking, so I made a reservation. Book early and the price is great.
We drove all night from Wuhan and arrived at 6 a.m.. We booked the room too early and couldn't check in. However, the guy at the front desk was super polite and saw that our family of three looked tired. He offered us three bottles of hot mineral water, which was so considerate. Okay, and then I gave away three breakfast coupons for free, which was really surprising. Because I was really tired, I rested in the lobby. My husband was planning to just sit there and take a nap. The little brother came again and said that we were very tired. If we didn’t plan to go out to play in the morning, he would arrange another big bed room for us first. Get some sleep, this is so thoughtful and incredibly touching. Entering the room, it is indeed a new hotel, very clean and tidy, everything is so satisfying😄. After a good night's sleep, we were able to check into the family room we booked. The whole family was full of energy and happy to go shopping. The whole family was super happy. In the future, we will choose Huazhuhui when we go out! 😊Thank you to this hotel for giving us a heart-warming New Year and good luck!
I checked out and went to Xiamen today. I found something was left in the room. I contacted the hotel and immediately sent it to me. My good impression was doubled again.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
shnjymm
Superior Double Room
Stayed in Feb 2024
Travel with friends
70 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The hotel has a good location, has an exclusive parking lot, and the room facilities are good. There is a buffet breakfast. Ordering takeout is very convenient. The robot delivers to the room. All supplies are clean and reassuring.
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Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for your support. We will continue the good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day!
Guest User
2-bed Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 19, 2024
New hotel, nice environment, breakfast is also very good. The main services are in place. Two elevators and two robots deliver everything you want very quickly. Laundry facilities are also adequate.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your choice every time is our great honor, and we are delighted by your consistent support for us. Looking forward to seeing you again!
Guest User
Family Room
Stayed in Jan 2024
Family
19 review
4.0/5
Very Good
Posted on Feb 2, 2024
The Hanting Hotel I have stayed at is the most average. Breakfast was always stared at with a gloomy face. The milk was made with milk powder and was very bland. The food was not replenished. The front desk also had a gloomy face. The service attitude was okay! It’s about 2 kilometers away from West Street by taxi. Is this the case for all service industries in Quanzhou?
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and review. We are sorry for the inconvenience caused to you due to the large number of people dining that day. We will definitely strengthen management and strive to provide every guest with a home away from home experience. At the same time, we are also very grateful for your understanding and tolerance of us. Finally, I wish you a happy journey~
greenson
Queen Room
Stayed in Dec 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The staff are very friendly and helpful. It is very convenient to eat nearby. There is a parking lot downstairs and the bath water is large. Except for the sound insulation problem in the room, everything else is good.
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Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Hanting Hotel Quanzhou West Lake Park will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!
Guest User
Superior Double Room
Stayed in Dec 2023
Travel with friends
3 review
3.5/5
Posted on Dec 30, 2023
Location: Beifeng Industrial Zone, which local drivers call the suburb, but there are also minibuses close to the bus station. Please note that the bus interval is relatively long;
Breakfast: It’s the same every day, with more varieties and it’s good to eat if you stay for one night;
Facilities and services: The sound insulation effect is too poor. The sound of the air conditioner outside can be heard so clearly in the room that it is difficult to sleep; the 4th floor is the bathing center. Don’t stay on the 3rd floor otherwise there will be sounds of pouring water, clattering basins, and moving things. There was an endless stream of sounds, mopping the floor, and walking in high heels, and the hotel couldn't control it (when I reported it to the front desk for the first time, the front desk pretended not to know the source of the sound, saying that I would go to the 2nd, 3rd, 4th, and 5th floors. No abnormality was found after looking at it, 6);
Quanzhou is very good, I will come again
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have fed them to the relevant departments and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.
Changjiaoguaiguaitu
Superior Double Room
Stayed in Dec 2023
Couples
21 review
5.0/5
Outstanding
Posted on Dec 24, 2023
I have always liked chain hotels for their service standards and management practices. There is a dedicated place for parking and there are quite a lot of parking spaces. The room was very clean and well equipped. The most important thing I want to say is that the hanging ear coffee in the room is very delicious. It is the brand of Sumidagawa, but you can't buy this kind of "collaboration model" in Taobao stores. The hotel's location is slightly away from the scenic spots, but there are three buses at the door that can go directly to the scenic spots, making it very convenient to get in and out. There is a supermarket opposite the hotel that is open from 7 am to 11 pm. There is a snack street at the door, where you can choose from a variety of flavors.
Two bad points are that the sound insulation in one room is a bit poor, and the sound from the TV next door is very clear. Second connection wifi is a bit troublesome.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Hanting Hotel Quanzhou West Lake Park. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help to us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!
Guest User
Queen Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 8, 2023
I stayed here for a few days. The room was very clean and tidy. The bed was comfortable and soft, which gave me a good rest. The staff are also very enthusiastic and made me feel very warm and comfortable. I recommend staying here.
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6/9
Response from Property: Dear guests: Hello! Thank you for your full evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck!
Cengjingcangshan
Superior Double Room
Stayed in Nov 2023
Couples
17 review
4.7/5
Amazing
Posted on Nov 4, 2023
The transportation is convenient, the facilities are complete, the hotel is clean, the service is good, and the breakfast is good. There are tour groups that are being received that day, so it is quite noisy. The surrounding environment is a bit messy, the sound insulation effect of the room is not good, and the bathroom smells bad.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Hanting Hotel Quanzhou West Lake Park. We are glad that you had a pleasant stay experience in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with A more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Guest User
Superior Double Room
Stayed in Sep 2023
Other
1 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The room is clean and tidy, giving people a very comfortable feeling. The ladies at the front desk are very enthusiastic. The staff who clean the floors are very clean. The breakfast is also very good, with rich varieties, freshly ground coffee, and service staff in the restaurant. The service is also very warm and thoughtful, and will help recommend dishes. The overall feeling is great! 👍Will come again in the future.
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! It was a beautiful time and we met you unexpectedly at Hanting Hotel Quanzhou West Lake Park. Thank you for this fate. We will cherish it even more and look forward to meeting you next time. See you! Wish you well!