Crowne Plaza Quanzhou Riverview, an IHG Hotel

I spent 3 nights here, and the overall experience was not pleasant. When I arrived the first day, the front desk gave me a room that was not livable. It was so close to the next building (see photos). I requested to have the room changed for the second night. The manager upgraded to a better room. However, I wanted to try the spa using the coupon from the hotel. The spa manager said this coupon is only good for spending 980 or more, but it wasn't said anywhere in the coupon. Then, I wanted to use Dianping. She said they no longer honor Dianping. This hotel accepts large group tour, the tour girl was yelling at the lobby using an amplified speaker, which is very unprofessional at a 5 star hotel. The third night was the most expensive. She said she would honor the ctrip price but charge me 100 more. I don't understand why it is so difficult to be honest. The breakfast was good, the service was friendly but not honest, if you are not 100% alert, you will pay more. The Japanese restaurant was not good, the eel wasn't fresh and the taste was decent.