Les Lofts de la Gare - by les Lofts Vieux-Quebec

At first, it was a little confusing as the loft is in the train station. But once inside everything was perfect. If you plan on touring Quebec City, trust me, this is the best place to stay, especially if you’re with your family. The unit has a complete Kitchen with everything you would need to cook, it has a washer and dryer that was super convenient! Public parking right out your back door! And a short walk (uphill) to all the best places Quebec City has to offer. We stayed in 5-star hotels all the time and my wife and teenage kids agreed this was way better than that. We loved it!

We had a wonderful experience staying here!

My recent stay at Les Lofts was genuinely enjoyable, offering comfort and convenience that greatly enhanced my trip. The loft's cleanliness and spaciousness, particularly the large kitchen, were highlights of my experience. Its strategic location was a significant perk, allowing easy access to the city's main attractions, including the iconic Le Château Frontenac. The area's safety, even during late-night family strolls, added a sense of ease to our holiday nights. However, I have some suggestions to elevate future guests' experiences. The televisions in the lofts could use an upgrade. We faced challenges with the remote controls, which were difficult to operate, and switching to a movie was time-consuming. Additionally, providing slippers would be a thoughtful touch, considering the quartzite tile flooring. In terms of amenities, the kitchen would benefit from basic supplies like paper towels and dishwashing sponges. Including a laundry solution for the bathroom would be helpful for more extended stays. These small additions would significantly enhance the convenience and comfort of Les Lofts. Overall, my stay was delightful, and with these minor improvements, Les Lofts could offer an even more exceptional experience for its guests.

I smoked outside in front of hotel. But noticed my smokey breath on sofa pillow. So my $300 refund was kept by company though cameras show me going outside to smoke each time. Not booking for future. But great staff.

Within the station, all things required are well stocked, kitchnette fully equipped. Huge rooms. Will surely book again. No issues at all. Suggestions - kindly improve lighting in bathroom, have English option for TV channels and info. One of the best properties inhave been to in Quebec. Thanks so much.

There was a major roof repair work above our unit. Construction work start as early as 7am. I have reported this to Les Lofts, the general administration office, Maina, Responsable Expérience Client,Head of Customer Experience. The response was nothing they can do about it, however, she has rejected our request to discontinue the booking, and refund us the balance. The only thing they have done is offer us to another location without our consensus as solution. This is the exact words, "We did not require your approval as this was not a choice but rather the solution we were offering as you had refused to stay at the Lofts de la Gare. With that information, you must understand that we will not be able to offer you a discount or a refund. " With this experience, we lose all confident of any apartment managed by Les-Lofts, due to missing empathy and accommodating altitude toward disturbed stay. Just arrogant Following problems were found from stay, - No follow up of the FOUND purse in the unit has returned back to its owner, - Noise problem as all rooms located on the ground floor next to busy streets, - Security concern as the private patio is not gated, and we found outsiders using our patio space and left garbage behind that never be cleaned, - Glasses, bowl, cups are old, chipped, have deep scratches. - The whole floor in the unit is covered with uneven stone, that is serious tripping hazard for elders or children. - Do not offer cleaning even with 5 days long stay.

There are three self contained units hidden in the old elegant train station. On the day of arrival you get a email with your room code. No main desk. To the left as you enter is a sign for Les Lofts. Sleeps four and if it is a family trip bring supplies. There is a stove fridge microwave and all dishes etc. In the washroom a washer/dryer. A 1km walk (uphill) to dozens of restaurants. Parking in the area is tricky for overnight. Best bet is to go underground at “P” just past the station entrance at 450 de la gare street. Put you credit card in when you enter then again when you leave. Move to the right and watch for the entrance to la gare before parking. We occupied all 3 units and had a private patio with tables and chairs to ourselves.