L'Intendant

We were booked to spend four nights at this property. But we were unable to use it due to Covid. Our documents said we could cancel within 7 days. We called 8 days before and the property manager was UNBELIEVABLY rude!!! I could NOT believe that someone running a business would be so rude. AND he refused to refund us. We had googled reviews and they were good. But after this happened, we looked more carefully and saw that almost every review comments on this person's obnoxious, disrespectful, rude behaviour. Since we didn't actually get there, we didn't get to experience the actual property, but most reviews say it was terrible. Keep looking. Don't go here!!!!!!! I wanted to give it zero, but one is the lowest rating!!

We stayed at the place over Christmas 2022. The reason we had picked it up was that there was a suite [2 bedrooms with kitchen], breakfast included and just outside the walled city. The total experience was very average. Location: Good location, just outside the walls and good for walking the inner city. Rooms: Had WiFi, The rooms had 2 Queen beds and there was a pull down bed in the living area. The beds were very comfortable, had very good pillows and comforters. All rooms are 2nd or 3rd floor, no elevator and Stairs are very narrow and steep. 2 people cannot even squeeze past. Luckily we were just one flight of stairs as hauling luggage was a nightmare. Bathroom: Had a good shower tub and nice clean towels. Had a decent big mirror over the sink. Kitchen: Electric stovetop, a medium sized fridge, a small microwave, seating for 4 and big size TV. Needs a few pots/pans and spatulas to be really useful. Breakfast: Fresh Coffee/Tea, Fresh Fruit bowl, 1 Croissant, 1 Small Chocolate Danish, a crepe, Yogurt, syrup and strawberry preserve. Same menu every day. Parking: $25/2 days, Offsite, on the next street in an open lot, if available or find something else. The lobby is always dark and is just a dump of odds and ends. It was a small theater with stage and lights and could have a real good ambience to just hang out or eat breakfast. This place has lot of potential and can easily be much, much better to stay. For now, Its is a 1 man show and he has his fixed ways. Sadly everything has a run-down look and feel.

Room acceptable for a 2 or 3 star. Difficult to regulate the shower. We've traveled a lot and have always treated people with respect and courtesy and have always been treated the same. Sadly, this was not the case at this place. The owner/manager chose to ignore us when we asked to use a washroom while checking in. After asking politely several times, we ended up having to use our room once he finally checked us in. He told us breakfast was at 8:00 AM, We arrived at 8:04 and he was angry we were too early? We asked for a coffee refill, he said we weren't finished and refused to serve us more until our cup was empty. As a result, we skipped the "included" breakfast and went elsewhere the next two days of our stay. No one else in Quebec City was rude and condescending to us. Other than this guy, our trip was Lovely. We are a mixed race couple and we can't help but wonder if that was a problem for him.

My parents booked/paid in advance to stay here for 3 nights while a trip to Quebec City. When they arrived, Gerald Jean was extremely rude to them- informing them that he had canceled their reservation and booked my parents room to someone else at a higher rate all the while keeping my parents funds as well. My parents were left stranded in Canada and left to find somewhere else to stay last minute. The lobby was very disorderly, dirty, and there were piles of crap everywhere. Not somewhere anyone would want to stay. I would not recommend booking here at all- avoid a scam and a dirty hotel.

I cancelled our stay which was supposed to be in October. I cancelled Sept 30th and the booking was to be Octo 14-17.Itlooks like they are planning to charg eme one nights' accomodation.This is insane. I've traveled all over the world and never experienced this. Based on this, why would anyone book here?

The room was good, and location very nice. The host was a little intimidating. He served delicious breakfast everyday and gave us advice on parking and sights to see. but when we asked a question, he was a bit abrupt and not very friendly