Upon arriving in our room on the ground floor, we found it to be quite hot. However, we thought that maybe the A/C had been turned off, so we turned it on and hoped that it would cool off. We set off to explore a bit. On our return, the room seemed even hotter, and we had a night of very little sleep due to extreme heat. The air conditioning was letting out a tiny bit of cool air that could only be felt by lying on one side of one of the beds. In the morning, we contacted the off site staff, and said that the air conditioning appeared to not be working properly, and stated that we had experienced an awful night of no sleep. We asked if they could at least find a fan, and have somebody look at the unit. We were told that they would look for a fan. By late afternoon, my son, walked back to the hotel for a nap, and the room was unbearable. There was no fan delivered. When the rest of us returned, we were shocked with the heat,and literally sat with cold cloths on our heads attempting to keep ourselves cool. We immediately tried to contact the off site staff again. Response was slow, and when we finally heard back, we were told that they couldn’t find a fan. My husband said that there was no way that we could stay in the room with the temperature the way it was, and asked would they be able to move us. The lady we spoke to said she would call back in 5 minutes to either change rooms, or move us to one of their other properties. Great we thought. However, no phone call came, only a text to say that they couldn’t move us anywhere and that they could refund us but could be of no further help. Although we appreciated the refund, the hotel had all day to deal with this issue, but couldn’t even find a fan. This left us, on our vacation, spending time trying to relocate. Thank God we found somewhere, but we specifically chose the St. Pierre due to its location, and we are now considerably further away. I rate this hotel 2/10 for customer service. They were not quick to respond, and we felt they should have called us back and offered a personal apology rather than a terse text of “so sorry”. Would definitely not stay again
Outstanding
225 Reviews