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Excellent hotel excellent service!! We were able to get a room at 10am!! Although our room is lower floor, we could still see the whole city view and the pool. And yea, there is a warm outdoor pool which we didn’t expect. It is super chill.

The hotel is quite close to the attractions. There are restaurants and supermarkets within walking distance. Did not go to breakfast, the Queen bed is very comfortable and the space is very large. The environment and layout are very comfortable, the staff understand English and French and are very welcoming. And the hotel rooms are relatively quiet.

I added 100 Canadian dollars at the front desk to upgrade to a larger room with a river view. It felt very worthwhile. This Fairmont is really the best in the Fairmont Castle Hotel in Maple Leaf Country. In addition, it is pet-friendly and you can bring your dog with you. Every employee in the hotel is very enthusiastic about dogs, which is a plus.

The hotel has to check in at 4 o'clock, and the parking fee is 25 dollars, and you have to cross the street under an office building, which is very inconvenient. It says valet parking, so you have to park yourself. Downstairs of the hotel is a famous restaurant that serves brunch, but the food is actually just average. The room is quite big and has a good view. The location is not far from the ancient city. There are several nearby restaurants with good food, but they are expensive.

This place is really special. They have a gracious, energetic staff who provide attentive but unpretentious hospitality. Room was meticulously clean and the whole place is beautifully decorated. Location is great - it’s at the bottom of the big hill, in a relatively quiet part of the old town, however just a couple of blocks from the Petite Champlain (get up early to avoid crowds there - at 7am I took photos with no one in them and got a nice coffee). This was a splurge for me, but I won’t ever forget staying here.

The location is very good. It takes only five minutes to walk to the central street of the old city. It is very convenient to check in various places. You can go back to the hotel to rest at any time when you are tired. The water in the swimming pool is warm, but it is a bit inconvenient for the decoration outside

The location of the hotel is very good. It is very close to the train station. It is very convenient if there is another journey in the future. The service staff has a good attitude. The daily breakfast is delivered to the door of the room. Although it is simple, it is sufficient. The coffee machine provides tea and coffee, and there is welcome tea downstairs, overall very satisfied.

Half way through our stay here. The rooms are lovely and clean, and updated to modern expectations in an old building. Staff have been wonderful. Really good value for money. The only downside so far has been the restaurant (Louise Taverne &Bar a Vin). As we were checking in to the hotel this morning, other customers told us the place is lovely but not to eat here. We decided to go anyway, just wanting a drink while we waited for our laundry to dry… and we may have thought about eating there if all was ok. We were totally ignored, despite trying to attract the attention of the man in charge of the outside area (around a dozen tables, four of which were occupied). We asked someone else if we could sit down. They referred us to him. We waited while he cleaned a couple of tables, walked past us to talk to someone, walked inside and fiddled around in there for a while, walked out again and cleaned a couple more tables, went round us to get to another table where he rearranged the setting. Walked back to near where we were standing and then turned around to chat to some people he had served since we had been there. Don’t know what sort of self-important trip he was on but we left and will not return. But… that led to a delightful experience at 900 Rue Saint-Paul across the road (separate review coming).

The room is a little small, but the view is good. It is a bit inconvenient to change two elevators to go up and down the stairs. The front desk service is very thoughtful and polite, and there is a special car at the door. The location of the hotel is very convenient and quiet at night.

The hotel is very nice. Check in and out were easy. The free breakfast was excellent, but table service is slow. A good take out breakfast is available. The staff is helpful. The hotel is in a safe but not interesting neighborhood. Some restaurants are nearby There is a direct bus from the airport. For a cruise departure, the port is a nice, level 45 minute walk, mostly along the river.