Guest User
June 4, 2024
1. The back of the hotel is just a few minutes walk to the lake, and the scenery is very good.
2. There are many tour groups, so there are many large buses. The parking lot is a bit tight. Fortunately, there is free parking on the road leading to the lake, which is quite convenient.
3. Since there are three guest room buildings, each building is connected by a corridor. But there is only one elevator leading to the lobby, so it takes a lot of effort to find the way and elevator to leave the hotel from the lobby. What's more, I don't know if it was a malfunction of the elevator or something, but we were still locked in the elevator. I contacted an unknown staff member of the hotel through the emergency phone in the elevator for help. The other party kept asking us to tell him which elevator we were locked in, otherwise he could not provide help. Oh my God, even if we are native English speakers, I'm afraid we can't explain it clearly, let alone such a complicated hotel layout. What I can't understand even more is that the other party seemed to feel that there was no solution and took the initiative to hang up the phone. . . We were locked in this helpless feeling for about ten minutes, and the elevator inexplicably recovered. Then there was nothing else, no apology, not even an explanation. This experience made us very uncomfortable. The next day we contacted Ctrip to report the problem, and Ctrip handled it quickly and efficiently. Compared with other platforms we have used, Ctrip's service is the best.
4. Go downhill from the road opposite the hotel, and walk for about ten minutes to the more commercial areas in Queenstown. There are also McDonald's and convenience stores in the evening, which is quite convenient.
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