Highview Apartments

Walked out onto the balcony and we were met with these stunning views. The time that we visited (May) meant that it was slightly too cold to be out on the balcony for too long, but the views that we enjoyed out of the window were magnificent. When the first arrived the lady on the front desk was very friendly, and helpful. We had asked for a double bed and had been allocated two single beds. She quickly contacted the ladies from house keeping and they very kindly sprung into action to help rectify the situation. The housekeeping staff were nice and pleasant, and the location was just right for us to get out and about visiting some of the local attractions like the Kiwi birdlife park. The big plus about staying at the highview apartments was having a parking space. When you visit queenstown you'll soon find out that in some places finding a parking space is like gold dust.

Comfortable bed, pretty clean. No complaints to be honest.

Extremely comfortable and clean and safe. Only wished I had booked a lakefront room.

I loved the views and mountains that surrounded us was so good to wake up to such beauty

This property is on a very steep hill. Since I arrived after reception closed, they arranged to have my keys in an envelope in a box indicating after hour arrivals. The property’s entrance is bi-level and I approached the well lit level where I saw doors marked staff only, a combination box, and an after hours guest phone, but no boxes they described. Unable to make a call on the after hours phone, I called the them on my cell phone. Since reception was closed, this took me to security whose only purpose was to Let guests into their room who locked themselves out for $100 fee. She really could not help me much, but as we were talking, I sensed that something was not jiving, started walking around and discovered that the reception and the after hours arrival box was on the unlit upper level. The electric heater in my room did not operate and it was 35°F. The unit had a number of switches. I tried playing with them with no response and suffered a terribly cold night’s sleep. Reception sent maintenance to my room who also couldn’t get the heater to work. They gave me a portable unit and called the electrician who got it to work by putting the three different switches on the correct setting. Turning on heat for guests and maintenance personnel should be simple and routine, not a quixotic adventure. The day before check out, they sent me an email demanding that I take my own trash out or face cleaning fees. I have never received a correspondence like this. My god!

Clean & walking distance to shops, but an uphill walk back. (Walk off dinner)