Best Hotels near Falls Pointe Shopping Center, Raleigh

It was a very nice clean room! Front desk clerks were very nice greeters and efficient at getting you in! I did have a problem with the smell of smoke and whatever on my pillow which when asked they kindly took care of it. Great for someone to get away close to sheets! Good on your pockets as well!

Spent time this evening grabbing a cocktail in the Bistro. As a former Courtyard manager I pretty much knew what to expect. The thing that made the experience 5 stars was Maria Botrus. She was someone easy to talk to and hearing her passion about working in the industry and serving others was a clear, and sometimes rare thing to find in people working frontline roles. As a hotelier and a corporate HR Director for a competitor- I will undoubtedly say that if I had a hotel or corporate role in market - I would seek Maria out. Courtyard Raleigh North - make sure you pay her here worth as finding someone like this in our industry is becoming more difficult in current times.

Very convenient location of the hotel and parking, very friendly people who are always ready to help. I was pleased with their attitude and willingness to help. I will definitely come back next time. I recommend to all

The staff was friendly and they made my staycation with my significant other very relaxing. House keeping was great at disturbing us during our stay. The location was great which made his surprise rose delivery from door dash perfect. Since was also in celebration of my birthday. The breakfast bar was great as well. Thank you again. We will definitely be staying here again

This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.

I had a great time at this hotel. The only drawback was not being able to do a late checkout but it was otherwise a great place to stay.

Had some issues with the check in process, the room wasn’t cleaned for 3 days despite no sign on the door and a request to do this. Other than this we’ve had a comfortable stay. It’s close to amenities and the rooms are comfortable.

We stayed there for a night and we loved it! The lady at the front desk was friendly, kind and funny! We shared a few laughs! The room was super big and it had everything! The King size bed was incredibly comfy and we rested and slept like babies. Breakfast was yummy. It had a lot of everything. Hot bacon, yummy potatoes, scrambled eggs, cereals, different types of bagels and bread, jams and cream cheese, waffles, fruit, juices, milk, chocolate milk, yogurt, coffee, tea… and Michelle was lovely! She kept cooking yummy food and asking everyone if there was anything we needed or wanted. Thank you Michelle!! The hotel has a heated pool but we tried going twice and it was packed with families and children so we couldn’t bother. Excellent location and free parking. Highly recommended!!!

Great gym, beautiful pool, beautiful common area, this is a really great hotel with nice amenities! They have convenient laundry for guests. The only thing missing is I wish I had been some bottled water provided in the room and I wish they had been daily turn down service, but maybe that is because of the pandemic? It was all great otherwise.

We don’t usually stay in Residence Inn’s however our travel plans had us in Raleigh for a night and this hotel had the best option for our family of five. I have to say I was really impressed! The rooms were spacious, clean and updated. The staff was very friendly and the breakfast area was really comfortable. This was one of the nicer Residence Inn’s I’ve stayed in!