Hyatt House Raleigh/Rdu/Brier Creek

The room was clean and without flaw. It was available even though I arrived early. The staff were exceptionally friendly and helpful. A special thanks to Lisa B. She made my stay enjoyable. I felt really appreciated. I would definitely stay at that hotel again.

This hotel was clean, had a nice pool and gym, and the complimentary breakfast was pretty good. The shower door was a little wiggly and the bathroom lock didn’t work but other than that, everything was awesome! Staff were friendly and the bartender, Sandra, was very sweet.

Excellent front desk service. Excellent bartending by Sandra. Clean hotel and good food. Really liked the two night visit. The van service is timely and the hotel is very close to the airport. Many good things to say about this hotel. The employees make it work.

Great place to stay amazing breakfast!

I wanted to love this hotel…but I just can’t stay here anymore because I respect myself too much. Let me start with the Pros: The front desk staff are friendly. The bar staff are friendly. The rooms are large and fairly new. Breakfast is EXCELLENT. The hotel is 2 minutes from my office. The pool area is very nice. The outdoor patio and fire pit is beautiful. The ONE and ONLY con: My room was never clean - the three times I’ve stayed here - each time for about a week long trip. The first stay in January, my dishwasher was filled with dirty dishes. The second stay in February, my dishwasher was filled with dirty dishes, the lock to my room did not lock, and the floors in the hallway were always VERY dirty. Housekeeping never cleaned my room during this stay. The third stay in March was the deal breaker for me. The dishwasher was loaded with dirty dishes. The floor in the kitchen was dirty and sticky. I took a trash bucket in an attempt to clean the floor myself, and when I took the back out of the bucket, there appeared to be dry vomit in it. I cleaned out the bucket, filled it with warm water and soap, and proceeded to clean the floor. The towel I used quickly turned black with dirt. I also wiped down the stainless steel fridge which was covered in dirty finger print smudges. Housekeeping also never cleaned my room during this 3 night stay. I never had a DND sign up so I’m not sure what the deal is with housekeeping. I did ask a staff member and they mentioned that they have a big issue with poor housekeeping. The assistant general manager issued me 5K points, but that won’t bring me back to this hotel after giving them 3 chances. I took my business to Hilton this months and for future stays.

Sandra was our bartender and she was amazing. There have been very few places where I have been able to find an old fashion like hers. If you like Great Drinks and an a Great personality check her out. I also would like to mention, that Sandra was able to create a Mock tail for my aunt who does not drink.

Enjoyed a lite dinner with excellent service from Sandra. She made everyone feel comfortable and at home. Very personable and lovely. Good food. Hotel is modern and nicely decorated with a good smell. Our first Hyatt experience. Glad we chose this place.

No extras available in housekeeping—everyone had leaking showers, swamping the bathroom floors—pool closed during times it should be open—easy to hear thru walls—rarely anyone at the desk—pets barking all night—weekend breakfast different quality than during the week

Sandra was an excellent, attentive, bar tender who interacted with everyone at the bar and was very timely on the drinks. The overall experience was excellent, she made an out of towner, loan traveler, feel welcome. Haven’t had this level of service in a long time.