jimichongaJC
April 26, 2024
I'm a Fairfield regular, and this property is representative of the Marriott brand in providing clean and comfortable accommodations. But OH MY, WHAT AN AWFUL SECURITY RISK I experienced on my recent stay at this N. Raleigh location. Here's the scoop: Upon check-in, I was issued a blank white keycard that had my room number hand-lettered in Sharpie on the card. It was pulled from a binder with dozens of other similarly marked keycards. I immediately asked what that was about and the receptionist casually remarked that they were having trouble with their coding machine and they were issuing master duplicates for the rooms. Huh? I said well if I was to drop my card accidentally, wouldn't anyone be able to sashay right on in to my room, identified by the room number scrawled on the keycard?! To which the clerk said "well don't lose your card!" I was flabbergasted. Why not put a truly blank card in a numbered envelope instead? I can't imagine that Marriott would condone such a foolhardy lapse in security from the local Fairfield management, and they will indeed hear about this incident. Simply unacceptable.