The hotel is clean, the amenities are helpful, but this review is really about how phenomenal the staff is. Nigel at the front desk was so wonderful, going above and beyond to help get our luggage in (even making the two trips). He showed a genuine interest in our trip, was so pleasant to speak with, and genuinely made our days so much brighter with his presence! Additionally, the folks at the check-in counter were extremely helpful in resolving a logistics issue. I'm very grateful for the staff at this hotel, and they will assuredly be the reason I come back!