Victoria House by Q Apartments

No hot water, two chairs instead of a sofa in the living room, terrible customer service!

The property was good value for money, stunning apar**ent great location with everything on your doorstep , only fault was lots of stairs to climb

Everything perfect. Reading station / Rail air 5 min walk. Shops and restaurants downstairs. Self check in smoothly. Much worthier than staying in a hotel. Definitely stay here again.

My apar**ent had a flood at 2100 that covered the whole living room with water. I get that this happens, and the communication via the WhatsApp and helpline was good, as I could send them a video of the flood, but having used every single towel and the shirt off my own back to clean up an entirely soaked living room I would have expected and appreciated some sort of compensation from the mgt team. As the property isn’t manned I was told at 2100 by the helpline (who did actually seem to care) that I should clean up as best as I could and someone from housekeeping would be with me by 10am with fresh towels. At 11am, desperate for a shower and having already messaged to chase up, the local mgt team knocked on my door. Whilst they told me I was a ‘great guest’ for having cleaned up, put all the towels on a spin and had been busily drying the sofa cushions again the radiator, there was little acknowledgement that I’d spent 1 hour of my own time cleaning up water that covered the entire living room. My bags were soaked and I had used every towel and couldn’t even shower in the morning. Throughout the rest of my stay I kept expecting a knock on the door with a thank you or my first night refunded, but instead I left thinking they only really cared about where the leak came from, and not about my first night which mainly consisted of cleaning up water. They could have recovered both the building and guest experience but chose not to.

Overall my stay were good. The property very clean. But not suitable for senior citizen or guest with knee joint pain as the property is walk up staircase.

A cost effective, cosy, convenient & clean apar**ent in central Reading. We had a very pleasant stay and the location is ideal for a family oriented vacation. A recommendation for any family to have a comfortable stay.

This hotel was the biggest hotel con I have ever encountered in my entire life (I’m 55 years old). Firstly, you have to go through this ridiculous ID verification which is more difficult than Heathrow’s Passport Control. Once they have verified this they then ask you for a £500.00 deposit!!! Nothing was mentioned about this when booking the hotel. I have never paid £500.00 for a hotel deposit. They are just a joke. PLEASE AVOID AT ALL COSTS!!!

The code for the apar**ent didn't work when I arrived but when I phoned the number the customer service guy was really helpful and put me in a different apar**ent. The apar**ent was clean, with the exception of the pillow. It was a perfect location, coffee machine, water, chocolate were lovely touches. No TV channels (only freeview which you had to log into). Wifi was excellent. Apar**ent was too hot - thermostat said 27 degrees and didn't cool even with all windows open. It would have been improved with aircon or a fan.