Hotel Loreto

Cute hotel, well located.

The Hotel itself is fine and good value for money - unfortunately the area around the hotel has deteriorated and was very dirty with rubbish strewn over the streets. The hotel is clean and tidy and the roof top seating area is nice. The rooms are ok but dated as are the bathroom facilities but for the price it was a good and value option to stay.

Pictures do not reflect the current condition of the hotel. Hallways not lit, no amenities, No WiFi, towels are very small and multi-colored due to age. Very old and moldy smelling. Mold in bathroom and on ceilings. It was not a pleasant experience.

The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. You'll notice there are not many recent reviews, which is usually a red flag but I somehow missed that. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms. The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left. After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not. In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. You can see I have many reviews and most positive. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do not stay here.

I suspect someone is trying to boost this hotel’s ratings with false reviews. This is not a 3,5 star hotel. It’s maximum 2. There’s no breakfast and no bar available, the hotel is old, and rather dirty. Furniture, bed, shower, toilet, everything is worn down and would need a complete refurbishment. The staff is friendly though. The hotel is located next to the party area Bella Vista, but on the “wrong” side, in an area that is so unsafe that a majority of the buildings have barbed wire fences. The hotel itself locks you in, because of the area, with an iron gate infront of the front door. You’ll have to call for assistance to be let out of the hotel, and in of course. Also, I fell and scratched my elbow around the corner from the hotel. When asking the reception for a first aid kit, desinfectant and band aids, the guy working just said that none was available, because it was locked away at this hour he said they did have one, but it was locked away at this time and he didn’t have the key (this was at 8.30pm). On top of that, they have a very complicated WiFi-system with equally complicated passwords and still don’t reach all rooms. So count on using your roaming if you’re travelling internationally. And the last day there was no electricity in the whole building from very early morning and still none when I collected my bags and left for the airport at 2pm.