Park Hotel

This is not a hotel it is a dose house used to hold migrants etc. Absolutely shocking dirty and people fighting in surrounding rooms nightly stay away not safe. Bed linen also not suitable and pillows waste of time stayed for 2 x nights never again

If you’re considering booking your stay at this place, please DONT!!! This is the friendly advice I wish I had received before. It was the worst experience I’ve ever had at a hotel and totally not worth the price. We had a reservation there booked months ago, got a taxi from central London to the suburbs where it’s located, just to arrive there and be informed that EVERY SINGLE room in the hotel was working perfectly, except for ours, which was in renovations, and yet no one made a single attempt to let us know in advance. They could have reached us by email or by phone, so we would save our time from going there. The receptionist was extremely rude, unprofessional and made it very clear that she wouldn’t help us and couldn’t place us in another bedroom because it was fully booked. She wasn’t willing to give the manager’s contact either since it was on the weekend and they would be unavailable. When I mentioned that they could have told me in advance, she simply said that she’s not the only worker there and she’s not responsible for what the others do in their shifts. Completely indifferent to the situation. Of course that a prepayment is required when you make the reservation, but besides that, a security deposit of 100 pounds is also requested once you arrive, even if there is no information about it in the website. The only solution found for us was to replace us to another hotel from the same chain, because refunding us was not allowed either. So we were obligated to sleep in a hotel we didn’t choose and still the receptionist never, at any point, apologized for the inconvenient. Surely don’t recommend this hotel.

Property is clean everything is ok. I booked different room but staff gave me average room and in email they mentioned you pay £50 deposit but they changed me £100 totally different to what they show to people on website

Noise Cleanliness good

Meant get double room with bath inside they put me in single room smelling bad not clean with no curtains Even 1* in third country is much better If u want catch covid go there

Having stayed for 6 days my first room was near the road and very noisy. Could not sleep. Springs were poking through the mattress, road noise kept me up and the tele did not work! I changed rooms, no tele in the room, at all, quieter though. Was asked for a deposit of £50, gave the receptionist my card. They said it would take 14 days to receive my deposit back. Having phoned them today, they now say they did not charge me the £50 and this is 25 days later! They may be right that they did not take the deposit, however, the receptionist told me about the 14d wait. So not great service, not a great room, won't be staying there again.

The reception is awful, the advertising is misleading, there is no restaurant or dinner service, the hotel is very dirty, the room is boxes small 45cm width windows and only the top window can be open, no curtain so woken up early no tea and coffe available in the room . Fir the price you can gind better hotel. NOT recommend and after 3 days still still vaiting for the refund of my deposite

Toilet seat broken, carpet stained, no customer service from reception( having dinner, requested for a fan several times and never came to tell me there wasn’t any until I was checking out)

As soon as I was checking in greeted with reception having an argument with customers.on my booking had breakfast included but get told I cannot have any as they have decided to close. I showed evidence and the manager decided to delete my email. Very rude and unhelpful. Would not recommend to anyone. Broken lights in the room and no fans. Or tea or coffee in room but there was a kettle. Customer service does not exist. You will be lucky to get a smile. Minus 5 stars and that’s generous. I contacted ******* who said would get back to me via chat but have not had a word from you. Shocking and bad.