Hotels in Ilford

"The environment is elegant and tidy, the room is spacious and comfortable, and the bedding is clean and soft. The front desk service is warm and thoughtful, and the stay is efficient and convenient. The breakfast is rich in variety and tastes great! Convenient location, quiet surroundings and convenient travel. High cost performance, will choose here next time, highly recommended!"

"I liked the room. I was surprised I was not made aware in advance that I had to pay £40 upon my arrival deposit even though I had paid the whole amount already despite the fact it's refundable, they should have made it clear what if i had no more money on me. The room was clean, but the second night, the toilet produced a very bad odour, and I felt dust since I started coughing when I was in the room. However, It's a lovely hotel i would stay there again. Hope they take the toilet issue seriously and will rectify it. I checked for my £40 to see if it had been restored, and It was saying pending, my £40 hasn't been paid back."

"Room facilities are generally damaged. The female service staff at the front desk is required to provide a satisfactory replacement service. But because of urgent things, you need to check out one day in advance and discuss in advance. The male service staff at the front desk communicated that the service attitude was not good. The problem was not solved in time and the delay was finally not satisfied."

"I have speak with reception today, room was dirty, pisses of glass on the floor, toilet dirty , hair under the shower, dirty toilet seat , I should stay a whole night , I came only because I didn’t wanna pay cancellation fee because we booked wrong date, but I couldn’t use the shower and toilet seat was very dirty so after 2-3 hours I check out. Room doesn’t smell even fresh - for this price I was in shock. Anyway 86£ was wasted. Reception amazing, helpful and nice. They told me even I’m Not the only one who complain about cleaners."

"It's a nice room, but if there was an air conditioner, it would be impossible to stay in the room during hot weather, let alone get a good night's sleep. Additionally, there is loud music playing on the lower floors. However, overall, it is a suitable accommodation option."

"Very happy with our stay very friendly and helpful staff thank you for everything"

"Good for price . The pillow cannot sleep , no soap to bath . Poor amenities . Coming to service there is deposit 100 pound with card only . If it is traveler from other country , can take up to 28 days . Hard to reclaim if it is not refunded . Apart from this , everything fine ."

"I stayed for one night to go to Stansted Airport early the next morning. The location was good because it was close to Stansted Airport, but the room was too cold and very small. In the first place, it was far from the city and it was a dangerous neighborhood with nothing to say about attractions, so unless you are staying for the airport It's a hotel with no merit at all. I think it's a good hotel to stay for one night."

"While I was waiting I had a very disappointing experience at this hotel, mainly due to the staff’s unprofessional and bossy behavior. One incident that really stood out was when I politely asked a staff member if I could use the washroom. To my surprise, she flat-out said no and told me to go out to the next street and use the facilities at Costa or Starbucks instead.  I’ve never encountered such dismissive and unhelpful service, especially from a hotel that’s supposed to be in the hospitality industry. Her attitude made me feel unwelcome and embarrassed, as if I was asking for something unreasonable. I’ve never encountered such dismissive and unhelpful service, especially from a hotel that’s supposed to be in the hospitality industry. Her attitude made me feel unwelcome and embarrassed, as if I was asking for something unreasonable."

"Newly refurbished clean fresh quiet and complimentary breakfast. Great stay recommend"