Kriti Beach Hotel

This was my third stay at this hotel: Good service, nice and patient employees (we have 2 small children), yummy food, clean rooms, excellent location near (walking distance) to old town .... very relaxing and enjoyable vacation, thank you!

Check in fast and easy. Rooms clean. WI-FI in room good. Food average. Breakfast often same. Dinner dishes with a lot of vinegar. Change of food themes every day. For the dinner rate I would rather eat outside.

Very nice hotel near the old town. The situation was excellent. Espesially near the beach where hotel has own area, where sunbeds and umbrellas are free for hotel customers. On beach worked a nice gentleman, who brought us drinks and freshments when we ordered them. Cleaning in our room and all over the hotel was done very well. Espesially thanks to the lady who cleaned our room (304). Breakfast was good and variable. Everything was fresh and coffee was strong enough. Personnel was friendly all over the hotel. It was also remarkable that some fruit and a bottle of wine waited in our room when we arrived there. We had a good holiday in Rethymnon. Also next time we would choose Kriti Beach hotel.

Unfortunately and strangely we had a totally different experience from most of the reviews here. Arrived early hours of morning to a huge queue to book in - every party in front of us were loudly upgraded to a junior suite crew of charge - not great when you have paid extra for this room type - then when it was our turn some 40 mins later - we enquired about an upgrade and was told “ they were lucky you aren’t” . So not a great start. The room was TINY ( never a junior suite !) with only ONE chair and was such a disappointment as we had paid the extra for a larger room. We also found staff to be rude and ignorant especially at breakfast - the lady running the restaurant was worst just pointed to a table never a smile or a greeting. Only person there who said good morning was the male waiter with dark hair and a beard - only one who ever smiled to! No irons available - but you can pay for an ironing service !we went into town and brought one for price they wanted to iron one dress! The pool is pointless - no space around it and constantly in shade with only FOUR (!!) sunbeds. On last day we asked to pay to keep room but they said they were fully booked ( let us keep it till 4pm for €55!) yet on bookings.com there were many rooms available. Just another example of lack of customer care. How this hotel can be a five star we do not understand as not even a 4* in our opinion. Shame as location is great but that’s only good point for us.