The service attitude is really bad. I left my glasses in the room and when I went back to look for them, they said they were gone. And I remembered it a few minutes after I left the hotel, so I called the hotel front desk to tell them where I put my glasses and said I would come back to pick them up in two days. But when I arrived, they seemed to have no idea about it. In fact, the hotel front desk should always have the same one, and the place where lost items are placed is not fixed. After searching for a while, they said they didn’t have your things and hurriedly sent me away. I sent a message to the hotel manager, who told me to come back in two days to pick them up. I felt very strange that they didn’t find them at that time and I had already left Iceland. As a result, I sent a photo, and the manager realized that it was not mine. After that, he insisted that I remembered it wrongly and did not apologize. If it wasn’t something important like glasses, I really didn’t bother to waste my time🙃 Just this service attitude
First time complaining about a hotel
Original TextTranslation provided by Google