We started our stay being "greeted" by a pretty unfriendly receptionist. Having travelled all over Iceland, where we met the nicest people imaginable, this was not a good or expected experience. All in all the staff seemed annoyed to have us, and I would say, that looking back at our options - there are so many other places that I would rather stay at next time compared to this. The hotel itself is alright, if a little tired and sad - but the staff was unfriendly and unhelpful. Also despite saying that there is free parking on multiple websites, they've changed their policy, so this isn't true. (But of course they haven't bothered to change this online, because it brings in customers).