CityLine Grand Hotel

CityLine Grand Hotel Reviews

CityLine Grand Hotel

Sigtún 28, Laugardalur, Reykjavik, Capital Region, 105, IcelandView Hotel Details
CityLine Grand Hotel
CityLine Grand HotelCityLine Grand HotelCityLine Grand Hotel
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CityLine Grand Hotel Guest Reviews

4.5/5
Great
56 review
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.7
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All reviews(56)
Positive reviews(55)
Reviews with photos/video(12)
Awesome stay(20)
Friendly owner(10)
Delicious breakfast(9)
Great location(8)
Clean and tidy(6)
Convenient parking(5)
Large rooms(4)
Negative reviews(1)
Lucas
Twin Room with Atrium View Non smoking
Stayed in jul. 2024
Family
12 review
4.2/5
Very Good
Posted on 24. jul. 2024
Good location, good parking, good hotel with nice environment and rooms. Service at reception is very busy and lacking help. Toilets are spacious but bathtub in my room cannot be filled up. Hairdryer is provided as well and slippers and free coffee machine in the room.
Response from Property: Dear Lucas,Thank you for your detailed feedback! We’re happy to hear that you enjoyed our convenient location, parking, and the comfort of your room. We apologize for the busy reception during your stay and for the issue with the bathtub. We will certainly look into these areas for improvement. It’s great to know that the amenities like the hairdryer, slippers, and coffee machine added to your comfort. We hope to provide you with an even better experience on your next visit!Best regards,Bartek Zabel, Front Desk Manager
Ka Leung Wong
Standard Double Room
Stayed in mar. 2024
Couples
27 review
5.0/5
Outstanding
Posted on 20. mar. 2024
Very big and beautiful hotel with free parking, the tap water is drinkable and hot water is spring water! it’s a very comfortable stay in Iceland.
SHUANG
Family Room Non smoking
Stayed in jan. 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 1. feb. 2024
Room clean and tidy, quite a big room for three people. Staff helped fold our clothes which was nice. Good location, near the meeting points of tours, and even one could pick us up in front of the hotel! Brilliant breakfast with various kinds of food. Had an enjoyable stay here!
6/8
gide0nquah
Standard Twin Room
Stayed in dec. 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on 1. jan. 2024
The hotel location is excellent. And most of the local tour will have a pick up from this hotel. Highly recommended.
Guest User
Atrium View Double Room
Stayed in sep. 2023
Family
4 review
3.7/5
Posted on 28. nov. 2023
Hotel was a bit far away from City centre but the breakfast and dinner buffet in the hotel was very good
Guest User
Atrium View Double Room
Stayed in maj 2024
Couples
6 review
4.2/5
Very Good
Posted on 12. maj 2024
Easy to find. Near to restaurants.
Response from Property: Dear Guest,Thank you for your positive feedback! We’re happy that you found our location convenient and close to restaurants. It was a pleasure to have you with us, and we hope to see you again soon!Best regards,Bartek Zabel, Front Desk Manager
Guest User
Twin Room with Atrium View Non smoking
Stayed in jan. 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on 31. jan. 2023
Hotel staff are lovely and very friendly. Rooms are very comfortable. Food is terrific and the lobby is impressive.
Anonymous User
Double Room with Atrium View
Stayed in nov. 2022
Family
2 review
3.0/5
Posted on 9. dec. 2022
Quite a distance by foot from the center… they do provide a one way shuttle to the city Center, pity it’s only 2 trips per day at 1000 and 1700. The courtyard facing rooms really do open to the lobby view, I got a ground floor unit which was quite noisy at times.
Anonymous User
Double Room with Atrium View
Stayed in dec. 2022
Solo travelers
31 review
4.0/5
Very Good
Posted on 9. dec. 2022
Hotel located at a quiet edge of Reykjavik - good for people who like to stay close to city center; no restaurant/shop immediately next to hotel but everything is 10mins walk away
Guest User
Double Room with Tower View Non smoking
Stayed in apr. 2023
Couples
1 review
4.0/5
Very Good
Posted on 28. apr. 2023
Great breakfast with friendly staff at the buffet.
THORN TOLA MR (Pitor)
Standard Twin Room
Stayed in okt. 2023
Family
17 review
5.0/5
Outstanding
Posted on 31. okt. 2023
Family trip good
Guest User
Double Room with External View
Stayed in jun. 2022
Family
8 review
4.5/5
Great
Posted on 15. jun. 2022
Very clean!
UN1QUE · ㍿
Double Room with Tower View Non smoking
Stayed in maj 2024
Couples
14 review
4.5/5
Great
Posted on 14. jul. 2024
It was a windy day on the day of check-in, and there was a strong wind noise in the whole room. The front desk staff provided good service, and after communication, we changed the room, but there was still strong wind noise, which was probably due to the weather + the building itself.
Original TextTranslated by Google
Response from Property: Dear UN1QUE,Thank you for your review and for your understanding during your stay. We’re glad to hear that our front desk team was able to assist you with a room change, even though the wind noise persisted. Unfortunately, due to Iceland’s unpredictable weather, wind can sometimes be a challenge. We appreciate your patience and hope that despite this, you enjoyed the rest of your stay. We look forward to welcoming you back under calmer weather conditions!Best regards,Bartek Zabel, Front Desk Manager
Snakegirl
Twin Room with Tower View Non smoking
Stayed in aug. 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 26. aug. 2024
The hotel is relatively new, the rooms are big, and the location is good. The only problem is that the front desk is slow, and I had to wait for an hour to check in. I hope it can be improved.
Original TextTranslated by Google
Response from Property: Dear Snakegirl,Thank you for your wonderful feedback! We're glad that you enjoyed our spacious rooms and convenient location. We sincerely apologize for the delay you experienced during check-in. This is not the standard we aim for, and we’ll certainly address it to improve our service efficiency. We appreciate your patience and hope to welcome you back soon for an even smoother experience!Best regards,Bartek Zabel, Front Desk Manager
Wupeijun
Family Room Non smoking
Stayed in aug. 2024
Family
30 review
5.0/5
Outstanding
Posted on 18. aug. 2024
The room was so great! We stayed in a family room with two large beds, the best choice for traveling to Reykjavik
Original TextTranslated by Google
Response from Property: Dear Wupeijun,Thank you for your fantastic review! We're delighted that you enjoyed our spacious family room and found it perfect for your visit to Reykjavík. It’s wonderful to know that we could be part of a memorable trip, and we’d love to host you again on your next adventure!Best regards,Bartek Zabel, Front Desk Manager