rekkubabos
May 15, 2024
Whoever says that this hotel is great is lying. The only good thing is about the location. I had a twin room booked with single use and side see view. When I checked in I’ve got a room with the park car view, the view was blocked so did not get what I booked. Also i did send a message that I am claustrophobic which was ignored. I went to reception and I asked them to change, they said they are fully booked and I can move next day. So my question why would I stay in the room which I did not book? If they are fully and oversold the type is not my problem. The manager had such a rude attitude as did not want to help plus put herself in the pickle saying oh they can’t give my room to someone else for 2 people. Again why? She said this is the room i booked twin with single use the only thing is the view. So why are you making up things? So in the end I told them that I want my room first thing in the morning and expecting a compensation. As soon as I reached my room suddenly they could move me. Now the room where I am staying smells horrible because of their plumbing or whatever. I found black hair in the bathroom in multiple places. The dinner is served in their sister hotel, need to go to cross the road you just walk in. They do not even check if you are booked in or not. Very weird. Same as breakfast just go in, very average and tasteless food for a 4 star hotel. I would not recommend to stay here at all