Mitsis Selection Alila Reviews

The hotel is beautiful and the staff is wonderful. We had a great time and we would like to come back for sure. Perfect vacation!

Fantastic hotel. Would stay here again without any hesitation. The all inclusive food was superb and the best we have ever had (including restaurants) the room with private pool was brilliant, spacious and light. Well stocked mini bar!! My only slight observation would be that some of the hotel needed a bit of minor cosmetic attention (cracks in glass etc) and room housekeeping (sometimes hair and fluff left on floor) but this did not detract from the quality of the overall stay. There were quite a few children around and other reviews suggest plenty for kids to do, however we didn’t take our children on this short stay but believe they may have been slightly bored if they had come along - besides a small pool / slide and play area there did not seem a lot for children. Please keep in mind we were not specifically looking as we were child free so this is not a criticism . Booking of restaurants is essential - download the mitsis app which was a godsend! It features all restaurant menus and concierge so you can add extras. . Super impressed with the hotel!

Nice hotel, good food, good service

nice5

A really beautiful hotel, delicious food, a lot of choice, stylishly decorated rooms, very nice and helpful staff, amazing swimming pools, we will definitely come back to this hotel when we visit Rhodes again

The staff could not do enough for us . The customer relations lady Vitalia, the reception staff Dominika & Iris & Tsampika & Rania the bar and the porter Nestor were all professional & excellent at keeping us comfortable and making our stay the most enjoyable . The stay was excellent and the kids had a lovely time. The rooms were clean & spacious with a lovely view and minibar . Our holiday was fantastic due to the lovely hotel & welcoming & helpful staff . They were very accommodating and friendly . Fantastic staff and facilities to relax and enjoy every minute .

Our Room 604 was lovely, little restricted with a wall instead of others being glass front but lovely view 😊 . Cannot fault staff here , all food is wonderful ! Entertainment great! Very clean hotel , area’s are kept immaculate, a special thanks to all the reception staff very helpful, and well done to the pizza guy on beach 🏖️. Thanks MITSIS Alila 👍

Unique is the architecture of this hotel, secondly it’s the staff ! Cuisine, restaurants etc. cleanliness is key here . I had room 604 sea view not as good as other sea view as it’s a little restricted with a wall instead of glass , otherwise wonderful large room 👍 Thank you Alila 💕

I should have had full sea view but was given partial sea view as it had brick wall and when sitting on balcony you could not see the view! I was given room 604!!! Not full sea view 😡. Also ******* had given false info on city tax instead I had to pay 40 euro extra not what was on ******* invoice!!!

One of the best resorts I have ever stayed in. The property is so clean, modern and has the best facilities. The staff is so courteous. Plenty of food options to choose from. I cant wait to go back again.

I loved staying at Mitsis Alila. The beach and the surroundings was my favourite thing to do. The beach was so clean and I could spend a lifetime (obviously exaggerated) at this resort. The staff were so kind, helpful and always smiling. Thank you we had an amazing time with you.

Good concept with food and activities and staff is eager to help! Pools are not heated and get really cold. Family room’s partition is not soundproof at all…

We stayed at this hotel in 2019 and chose it again this year as we had previously been so impressed by it. Unfortunately standards have slipped since 2019. Service was slow in many areas and products unavailable. We were a family of 3 but our room was made up for 2. Housekeeping did come and make the bed up but we never received sufficient towels.On ordering a latte or cappuccino at breakfast it was regularly up to 20 minutes before this was served. We were always finished eating before the coffees were served. Some staff worked extremely hard but others were quite lazy. Wait times in the bar behind reception were often excessive due to a lack of staff. They claimed they couldn't always offer all drinks as they hadn't had time to stock the bar, they had been serving customers since the start of their shift. The pool bar ran out of diet coke on day 4 of our holiday and it was never replenished. The food on the buffet was actually quite limited and repetitive compared to our previous trip.We had a vomit-like substance appear in the shower so called reception to no avail. After visiting reception they sent housekeeping up to dose the shower. Housekeeping blamed us for being sick in the shower when there was quite clearly an issue with the drains. She also mopped the substance up and then used the dirty mop to clean the bathroom floor! Alila was an excellent hotel but I would now say it is between average and good. It's a 4 star hotel now

This is the best place we ever stayed. It's our 3rd time here, and we will return for a 4th time.