Guest User
September 10, 2024
o me and my partner stayed for 2 weeks, we arrived late on Tuesday and went to reception to check in, they had posecco on arrival which was a nice touch, the hotel was clean and the atmosphere was great. We were then escorted to our a room and to be honest the room wasn’t a room I had seen in the pictures, it was very small, bathroom was quite cramped and our balcony didn’t give the best view, I expressed my feelings towards the room and was told I needed to speak to Sophia, I just would like give a huge thank you to Sophia, she was so lovely about giving us a better and bigger room! She escorted us to the new room also to make sure we were happy with it, which we were so again thank you to Sophia! I want to say a huge thank you also to the reception staff they are so helpful and accommodating! Another few mentions to other staff around the hotel, George in the wine bar is always so pleasant and friendly! Emmanouela who is I think a manager at the beach bar restaurants is definitely a credit to the resort, she was really the only staff memeber I came across who was so lively and full of fun! She had a great vibe and wanted to ensure we had a great time whilst we were in her company. A few negatives unfortunately, the service at the buffet was lacking for us, as we stayed for a 2 weeks there was times we went for food and it was super busy which is understandable, but at times quiet and I still felt we were over looked in terms of service, our table was never cleared even though we sat beside the area were staff would be at times we even had seen a certain member of staff look at the empty plates as we got up to get more food and would stand on his phone, there was a few staff that we did notice were actually working but just seemed to overlook me and my partner wether that be serving drinks and clearing the table. They definitely need more staff on for the buffet to ensure everyone is getting served. The patisserie bar was also lacking friendly, approachable staff the lady who serves drinks never smiled and if anything makes you feel like you’re a hassle to serve, so I ended up avoiding that bar if I’m honest. Another negative for me was housekeeping, our room was never cleaned for us unfortunately, me and my partner would be out of the room from 7am to 5pm we would come back and our room was still not cleaned, beds not changed etc, it wouldn’t be until around 6pm the housekeeping would knock and by that time I’m getting ready for dinner, so I’m unsure as to why this would be left so late. Also the gym area could defiantly do with a freshen up and clean, I went a few times and the equipment was dirty and made my clothes marked, the hotel could do so much more with the area as there is a huge outside area that could be expanded or have some equipment there, maybe even a rooftop pool. Food&Drinks Drinks were okay, it really depended on the staff member who was making cocktails whether they were drinkable, but cocktails at the cocktail b