Guest User
January 4, 2024
The situation was as follows: in July I made a reservation for a stay in December. At the end of October I received an email that the hotel was planning to close at the end of the season and that my reservation would be invalid. I was told to reschedule. This was obviously not possible as all other services for this trip had already been scheduled and paid for. I informed the hotel about this and asked them to find another solution to the situation. I waited 6 weeks for the hotel's response, and the response came 1 day before the departure date. This led to a very stressful situation because I didn't know where I was going to live for a long time. After waiting for a longer time for an answer, I decided to look for something else on my own, which cost me nerves, time and resulted in an increase in the previously established budget. In its response, which came the day before departure, apart from alternative accommodation, the hotel did not offer any form of compensation. Due to the hotel's fault, I was unable to complete my valid reservation, so I warn everyone to consider whether they really want to make a reservation at this hotel, because the hotel may suddenly decide to close the hotel.
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