Vancouver B.C. Airport Hotel

Arrived after 24hrs of travelling and int'l flight to discover that our room booking was no longer available upon arrival at night. A letter awaited us from the hotel manager, describing that due to them providing rooms to those refugees of the Ukrainian conflict our room and booking is no longer available and that we were being moved to another hotel. Fortunately for us, the hotel they were moving us to was literally walking distance across the road and of a higher quality than when we arrived at the Ramada - so worked out okay in the end. Appreciate and respect the noble move of this hotel providing rooms to those impacted by the Ukrainian situation, however we had booked 3 months in advance and received no email, no telephone calls or anything prior to arrival - only a paper letter waiting for us at the hotel's reception, adding unnecessary stress and worry to the end of a day of travelling.

Good location that included a shuttle, lots of hotels in Vancouver did not have a shuttle so you have to rely on a taxi, uber or limo which can run into $$$. Good value compared to many other locations in Vancouver.

Comfortable,clean and great staff, plenty of restaurants in the area?we enjoyed our stay there and would definitely recommend this hotel to other travellers. Rooms are great, roomy and comfortable. Very polite and professional staff.

Very poor experience. Booked a night at this hotel back in April for a stay in July as I'll be traveling from out of province. Received an email late last week informing me that the reservation was canceled due to the hotel closure (I initially thought it was spam as my name was spelled incorrectly). Contacted the customer care phone number provided in the email this past Saturday who confirmed that reservations for that location were cancelled, though details were vague. The agent offered to put me through to the reservation line in order to book a new room but informed me that any additional costs for booking would be mine to pay as the customer. I booked a new reservation as I needed somewhere to stay, however for the similiar price point it is now 30+ minutes away from the airport which again will be at my cost. The agent offered me the name of a car rental service or suggested an Uber. The agent also (unbeknownst to me) corrected my name in their system to an incorrect spelling and incorrect email, so I spent another 40 minutes on Saturday with 3+ agents to track down the reservation email and to correct the spelling of my name at the new hotel. By far a less than pleasant experience and I would not book again. I have since canceled my reservation with Ramada outright and booked with another chain due to this disappointing, frustrating experience.

We never stayed here. We showed up, a group of 14, to learn all our rooms were oversold. We made our reservations in April and it was June. They told us they would move us to another hotel which was another 15 minutes away. Not sure why they couldn't have notified us by email or phone before we showed up after a full day of traveling. The best part was they had the gal to charge us for this room, that we didn't use.