Candlewood Suites Richmond-South

The hotel was clean and the bed was comfortable

George the GM was a wonderful help! Had a mix up with my reservation and he helped me with no problems! Great costumer service!

The building was under construction but it wasn’t a huge deal other than not being able to take the stairs. The A/C in the bedroom did not work great- it didn’t have an option to have both constant fan and the A/C running, so if you wanted the fan on full time, it was just the fan and no A/C. Otherwise a nice place, big room. Would stay here again

Two nights straight the fire alarm went off total of times. When I approached the hotel desk to request some sort of discount for keeping me up two nights straight, I got nasty attitudes. I have to escalate this with my credit card company and also contact IHG corporate.

This property was horrible! The fire alarm went off at 1am and again at 4:30 am. They knew they had a problem with the alarms and failed to to let us know.

Wasn’t Told construction would be happening, there were power tools and palm sanders blasting outside my door all day while I tried to sleep for a night shift.

Came here late November after they finished renovating the hotel and let me tell you the hotel looks so much better than the last time I stayed in July of last year. The room looks amazing and everything is brand new! Would stay again especially with the friendly staff!!

Love the new rooms

My suite was very nice. It was well maintained, clean and included everything I could possibly ask for. The room remained very cool despite the extremely hot weather at the time of my trip. The common areas and outside of the hotel leave much to be desired, but inside it's good.