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5 star

Versante Hotel
4.3/5136 Reviews

Versante Hotel

Richmond|2.23km from Sentinel Storage - Richmond
(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

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Breakfast

Sandman Hotel Vancouver Airport
4.2/5123 Reviews

Sandman Hotel Vancouver Airport

Richmond|1.03km from Sentinel Storage - Richmond
On Sept 15, I attended the Pink Floyd Roger Waters concert downtown and stayed in my most favorite room, there jacuzzi loft suite for 2 very relaxing nights. The first night me and a buddy went to Moxies for a quick pasta dinner before heading to the concert. We used Uber to Roger's arena and back to the hotel at nights end, I was amazed how inexpensive both trips were from and back to the hotel, $25 each direction, can't beat that!!! The hotel is very centrally located to anywhere you need to go especially if using Uber or Lyft. The second Night my girlfriend joined me in the room and we did absolutely nothing except request a late checkout for the following checkout day, and we sat in the jacuzzi all afternoon and night while ordering take out from there on-site restaurant, Moxies. This room has everything you need and more, when I stay in this room, I try to make sure there is no reason to leave. For those who have not experienced there jacuzzi loft suite, it is highly recommended to put on your bucket list for your next staycation. Jake was my check in agent whom was very professional, outgoing, great at what he does, and I would definitely have him manage my reservation anytime from making the reservation all the way to checkout, great job Jake!! The front desk Staff was very approachable at all times and they all deserve recognition as you can tell by watching them that they work as a team. Another staycation in the books!! Thank you Sandman YVR once again!!!

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Top rated hotels in Richmond

Searching for hotels near Sentinel Storage - Richmond? Compare room rates and reviews to find your ideal stay.
Holiday Inn Vancouver Airport Richmond, an IHG Hotel
4.4/5138 Reviews
Overall, I am very satisfied. I especially like that the front desk arranged for two rooms to be connected, which is convenient for family members. The only drawback is that the family forgot to bring slippers. When I asked the front desk, they were told that the hotel does not provide slippers.
The Westin Wall Centre, Vancouver Airport
4.5/591 Reviews
The hotel is clean and tidy, and the attitude of the staff is very good. My English is not very good. I met a very good Chinese-speaking lady who helped me print documents and book a car. She also told me what software can be used for Chinese food delivery, fast food around, and daily As expected, there are Chinese supermarkets and Italian restaurants, which are very convenient. If you are willing to walk, it is also close to the Chinese district. There are many Chinese restaurants, and it is also very close to the airport. It is a good recommendation for transiting from Vancouver. Five-star recommendation!
Radisson Blu Vancouver Airport Hotel & Marina
4/5104 Reviews
Convenient to outlet, just 15mins walk, the service staff is polite and willing to assist guests, if you want to go to the nearest Chinese supermarket, you need to take a taxi, about $ 11 CAD
Sandman Signature Vancouver Airport Hotel & Resort
3.9/5112 Reviews
We stayed there this summer and it was amazing! the service was great! room was clean and comfortable! But what made it for us is that we were on our way home from our honeymoon and Saksham, upon hearing this upgraded us to the penthouse suite for no extra charge and it really was the cherry on top of the ice cream for us for our honeymoon and really topped up our trip in an amazing way! so thank you so much to him for that! Y&A
Vancouver Airport Marriott Hotel
4.2/5108 Reviews
Stayed here one night before heading to the airport early the next morning. The location is great and did the job perfectly being only a 10 minute drive to the airport. There are also plenty of places to get food nearby, I’d highly recommend Thai House. The area around the hotel really feels like you’ve gone to Asia without having gone on a flight. From the outside the hotel looks like nothing special but it so much nicer inside. Parking was a bit of a headache as the additional multi story car park has no lifts but we eventually found a space outside the front entrance in the parking area there. We got upgraded to a one bed suite which was surprisingly nice. Something that may be an issue for others is that the bathroom is more like a hallway between the living area and bedroom which only has two sliding doors to close off. If someone is in the bathroom and you are in either room it’s a bit awkward. The rest of the suite was nice with a comfortable sofa, big tv and decent bed. The hotel was pretty quiet when we checked in and was not bad over night. The only noise was from the main road so I’d bring earplugs. The next morning when we went to check out it was super busy even at 6am as huge groups had just arrived with hundreds of suitcases! If we had been staying more than one night I’d have checked out the pool but we did not have time. All in all it was a good stay and did the job perfectly.
Sheraton Vancouver Airport Hotel
4/5120 Reviews
When I came to this hotel, we had daily breakfast and the hotel provided snacks and red wine once a day. On the first day I entered the hotel, I went to the lobby to eat at 7:00 pm. There was a Hong Kong man named JOE at the front desk of the bar. He could speak Chinese because I do not speak English. Well, I use a translator to translate the menu. The restaurant is dimly lit and the translator is small, so I can't see it clearly, so I asked him what kind of dish it is. , I said I understand, but you can't ask me? My eyes kept staring at me, I said my eyes were a little flowery, he kept laughing and said it had nothing to do with him, so he laughed out loud at the bar, very insulting, mad at me, and then said, what you just ordered is Noodles You Chinese can't eat spaghetti noodles. After talking for a long time, I ordered red wine and he asked me if you can drink red wine? He also questioned my order, I said it was free, he immediately asked another waiter to confirm in front of me if I was eating for free, and after confirming loudly, he said that you can go to eat and then you will have to pay, he said I always discriminated against Chinese people, and I kept saying Chinese Chinese..., but when I turned back to talking to foreigners, my face was full of smiles, so I went out to the duty manager to complain, and the solution was to upgrade me to a room, I asked him to apologize, He didn't apologize, saying that they have human rights here, so I wrote another complaint letter to the general manager. I didn't want much, I just needed an apology. Is this too much? It’s been almost two weeks and I still haven’t received a reply. I was going to stay for 13 days and I checked out early after 3 days. Because of racial discrimination and not being taken seriously, I will continue to go to their headquarters to file a complaint. (Hong Kong has returned, I know some People in Hong Kong can't accept it, I really can't think of such a thing in a five-star hotel), I won't stay at the Sheraton Hotel, the hotel restaurant service is so racially discriminatory In addition: there is no problem with the work at the front desk and the service of the bellman. The air conditioner in the room is very loud. If the air conditioner is not turned on, the room will be quieter. I forgot a new hair dryer in the drawer, and the hotel didn't call me to say that I had forgotten it. This time in Canada, this hotel was really unhappy, especially unhappy, and I won't come to stay in the future.

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