Schery Hotel

Schery Hotel Reviews

Schery Hotel

North side of Zade East Road (Opposite to Gongan Anjuyuan), Shigatse, ChinaView Hotel Details
Schery Hotel
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Schery Hotel Guest Reviews

4.5/5
Good
688 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(688)
Positive reviews(658)
Reviews with photos/video(117)
Delicious breakfast(69)
Friendly front desk staff(61)
Well designed(36)
Convenient parking(26)
Well decorated(24)
Average sound insulation(20)
Offers pick-up/drop-offs(6)
Excellent room layout(5)
Negative reviews(30)
Guest User
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 26, 2024
New hotel. Very clean and nicely renovated. Nice view of city from the windows
Response from Property: Such beautiful words, all of which reveal sincerity and blessings. Thank you for your trust in "Sheli Bieyuan". The prosperity has passed, and we are old; I hope you sleep sweetly every night. I hope you smile brightly when you are with us. I am grateful for meeting you, thank you for your love, and look forward to your return!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Other
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
I had heard that Shelibieyuan had a good environment before, so I stayed there for one night just for work. Because there were a lot of documents, we needed a luggage cart. The front desk staff Shushu and Jiajia helped us call the security guards to move with us, and their attitude was very good. When I left the hotel, two front desk staff members, Pingping and Yiyi, also arranged security guards and luggage carts. The breakfast was very rich. The overall stay was great. The tatami cushions in the room were very helpful for work.
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Guest User
Deluxe Double Room
Stayed in Jun 2024
Friends
7 review
5.0/5
Outstanding
Posted on Jun 19, 2024
The car parked at the back entrance of the hotel, and I was a little startled when I saw the door. I breathed a sigh of relief in the hotel lobby. When I went upstairs and opened the door, I heard the same comments as others. The two front desk staff, Xiao Cheng and Yang Zhen, are very attentive. It’s a very good hotel. Every waiter in the hotel is very polite, especially Xiao Cheng and Yang Zhen, who are warm and thoughtful.
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Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 15, 2024
The room was very comfortable, with fruits and drinks. The breakfast was also good. Shushu and Yangzhen were also very welcoming.
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Response from Property: Wow, we are moved by your review, which is so thoughtful and comprehensive. It seems that you will soon become our loyal fan. We look forward to seeing you again. Rain or shine, we will be waiting for you here!
Guest User
Stayed in May 2024
Family
58 review
4.6/5
Great
Posted on May 12, 2024
The room was clean and hygienic, and the breakfast was rich and delicious. There is an underground garage for convenient parking. There is an oxygen concentrator and an elevator, and the facilities for plateau accommodation are quite complete. However, we requested a quiet room that was not facing the street, but the front desk still gave us a room facing the street, saying that it would not be noisy at night. As a result, at 12 o'clock in the evening, a large truck honked through the street, which seriously affected the quality of sleep. Because I didn't rest well, I had altitude sickness.
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Response from Property: Dear guest, thank you for taking the time to rate the hotel. We are very sorry that we did not receive your five-star rating. We are really sorry that we did not provide you with a good stay experience. The waiter's work was not meticulous due to the hotel's inadequate training and supervision. Thank you very much for your generosity. We hope to be with you in the future and wish you a happy life!
Guest User
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The room was great. I didn't expect to have such a great living experience in Shigatse. The front desk service was very good, and the guests were treated like themselves with a friendly attitude. The room was also equipped with an oxygen concentrator and a humidifier, which was very practical.
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Response from Property: Hello dear guests! Thank you for taking your precious time to give us your recognition. Your satisfaction is our unremitting pursuit. We hope that our service can bring you more surprises and touches. We look forward to your next visit! O(∩_∩)O~
Guest User
Stayed in May 2024
Couples
2 review
2.2/5
Posted on May 2, 2024
Generally, I rarely give bad reviews. Let's talk about hygiene first. Picture 1 shows a hand towel on the sink that I opened casually. It was full of stains. The water tank of the oxygen concentrator in the room was full of scale and no one dealt with it. Let's talk about facilities. First of all, we were inexperienced. We didn't know much about oxygen concentrators. There was only one oxygen concentrator and a pair of nasal cannulas in the room, so it could only be used by one person. We called the front desk to negotiate and were told that the oxygen concentrators were all borrowed out during the May Day tourist season, and there were no more oxygen tanks. . Well, I don't think this is the hotel's problem, but if you are like us, you have just come from the mainland to the plateau or you are sensitive to altitude sickness. I suggest that you don't choose this kind of oxygen concentrator when you choose a hotel. The second point to complain about is the hotel's toilet. . . We understand that the smart toilet will flush water when you sit on it, but I don't understand why the flushing water will all be flushed on the body, and it will often flush for a long time and you have to press it again. . . . The third point is the hotel's phone number. We couldn't call the front desk directly through the shortcut button. I don't know if it was a problem with our room alone. We finally called the number provided by Ctrip. . Well, finally, the service is uneven. Sometimes when we ask the waiter something, the attitude is very good and enthusiastic. But the night we just arrived at the hotel, because we both had some symptoms of altitude sickness, we hoped that the hotel would help move our suitcases from the car to the front desk. The front desk called the security guard. After the security guard helped us carry it, he turned around and said, "Is it necessary to find someone to carry your suitcases so light?". . We have two suitcases, one is 17 kg and the other is 12 kg😂 But even if it is empty, I understand that this should not be said by professional service staff. Speaking of our negotiation for an extra oxygen concentrator, the girl who answered the phone politely told us that there was no oxygen concentrator. We all felt that there was nothing wrong with it, but when we asked her if there were any oxygen cylinders (because we saw them at the front desk when we checked in), she said she would go and ask and reply to us later, and then she never gave us any reply😑😑😑
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Response from Property: Hello! First of all, we sincerely apologize for the questions you have raised. After seeing several questions you raised, we also held a special meeting as soon as possible. We will step up efforts to improve the hardware problems. Regarding the health and service issues you mentioned, we have been negligent in management. We will also strengthen employee training and management. We hope that we can leave a particularly good impression on you during your next stay at our hotel. Thank you very much for your thoughtful comments on the hotel. Your comments will make our hotel even better. Finally, I wish you a happy life and smooth work!
Shenzhenguochanlinglingqi
Stayed in Apr 2024
Friends
60 review
4.5/5
Great
Posted on May 4, 2024
It should be a better hotel in Shigatse, with new and smart facilities, clean and sanitary, and good service
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6/7
Response from Property: Dear guests, hello! Thank you for your comments and beautiful pictures. Your support and encouragement are the greatest motivation for us to move forward. We will continue to work hard and be ready for you to come back at any time. I wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
154 review
4.7/5
Amazing
Posted on Mar 30, 2024
The hotel has a good location and is decorated in Japanese style. It is clean and comfortable. The bathroom is separated from wet and dry. The front desk service is enthusiastic. The breakfast is rich in variety. There are also free fruits and sugar water. The drying function of the washing machine in the laundry room is not good. The clothes are still wet after drying several times. .
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Response from Property: Quality services only create a "home" away from home for you and your family. Thank you again for your very serious review. We are really happy to receive your appreciation. We will always be waiting to add a joy to your journey with our smiles! We look forward to your visit again and wish you a happy life!
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The room is clean and tidy, the air conditioning is heating quickly, the bathroom is separated from wet and dry, and the service is very good. There is an underground parking lot, which is very convenient for self-driving travelers. The location is also very convenient, and the surrounding area is not noisy.
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Response from Property: Wow, we are moved by your review, which is so thoughtful and comprehensive. It seems that you will soon become our loyal fan. We look forward to seeing you again. Rain or shine, we will be waiting for you here!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 6, 2024
The room is very good, I will come again next time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for taking the time to give us your affirmation. Your satisfaction is our unremitting pursuit. We hope that our service can bring you more surprises and touches. We look forward to your next visit! O(∩_∩)O~
Guest User
Stayed in Feb 2024
Couples
42 review
4.0/5
Very Good
Posted on Mar 4, 2024
The hotel room is spacious, clean and comfortable, with good heating equipment. The hot water supply takes a long time to drain, which is a bit of a waste of water. I booked a room with free oxygen supply, but no oxygen concentrator was provided. Convenient parking, backyard parking lot The guy at the front desk had a bit of a cold attitude. But the girl on shift was very enthusiastic.
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Response from Property: Hello dear guests. Thank you for taking your precious time to give us your recognition. Your satisfaction is our unremitting pursuit. We will definitely actively improve based on your opinions and feedback! We will continue to work hard and be ready for you to come back at any time. I wish you a happy life!
Anonymous User
Executive Room (Double bed)
Stayed in Feb 2024
Other
2 review
1.5/5
Posted on Feb 19, 2024
Hygiene: 1. The obvious stains in the shower room were not wiped off 2. The obvious stains on the bay window mat were not changed Facilities: It is said to be a smart facility, but the entire smart device is very **... 1. Light: The sensor light will light up when you turn over, and the toilet light cannot be turned on after the sleep mode is turned on. 2. Smart toilet: It flushes as soon as you sit down🥲... Which ** designed this smart toilet? ! ! 3. Laundry room: The washing machine is so obviously dirty... Don't you take care of it? Bath: The water is warm, and it will become cold halfway through the wash... You don't need to stay in this hotel, the experience is really bad, and the most crazy thing is the smart device, you don't need to do it.
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Response from Property: Hello dear guests! Thank you very much for your stay and review. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. We will also actively rectify your feedback and sincerely look forward to your visit again!
Anonymous User
Stayed in Feb 2024
Family
15 review
4.0/5
Very Good
Posted on Feb 15, 2024
In the off-season in ******* areas, the surrounding hotels range from two to three hundred. In winter, ******* areas mainly provide oxygen, heating and hot water. This time I gave up the hotel chain because I wanted to sleep for a few hours instead. The hotel provides free breakfast, milk, bread and fruits. Unexpectedly, there was no hot water, and there was no hot water in the faucet.
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Response from Property: Dear guest: Thank you very much for choosing to stay at Sheli·Bieyuan Hotel and for recognizing us. Taking care of our guests is our constant pursuit and goal. We will also adopt your suggestions. We will always maintain and make persistent efforts to make every guest feel at home. All our staff will We sincerely look forward to your visit again, and wish you success in your work and a happy life!
Guest User
Executive Room (Double bed)
Stayed in Jan 2024
Business travelers
18 review
4.0/5
Very Good
Posted on Jan 27, 2024
Overall it's pretty good, the rooms are pretty good too, and the price is pretty decent. Pear soup and fruit were given. There is one thing I hope to improve: Are the breakfast dishes unwashed? Or what? There is so much oil, how can anyone use it?
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Response from Property: Dear guest: Thank you very much for choosing to stay at Sheli·Bieyuan Hotel and for recognizing us. Taking everything for the sake of our guests is our constant pursuit and goal. We will deal with the issues you raised and the staff's carelessness in a timely manner. We will always maintain and make persistent efforts to make every guest feel at home. All our staff sincerely look forward to your visit again and wish you smooth work and a happy life!