Guest User
October 8, 2024
The staff were lovely and the location was great for me. However, the most important thing for me is cleanliness and the hotel wasn't clean. A colleague usually stays in one of the premiere rooms but was unable to get one this time; she commented that they obviously focus on the 'better' rooms as her room really wasn't clean either. My room had a long hair on the toilet, a ball of hair on the bathroom floor, dried shampoo on the bath panel, and a wide crust of limescale around the toilet. The corridors needed a good hoover and didn't look as though they'd been touched for some time as there was a 'border' of thick dust throughout and flakes of paint, chips of wood (from door frames?) and fluff everywhere. The breakfast was good, and much better than at previous visits. However, the evening meal (pasta) was completely tasteless and the sauce on the sticky toffee pudding was watery and sugary - very obviously cheap chain food. I'd previously stayed at the hotel before the pandemic when it was truly terrible, but I thought I'd give it another chance. It has improved, and the staff were lovely, but there's a long way to go with the cleanliness.