Hotels near Casa da Moreninha - Chalé das Rosas in Rio de Janeiro

I stayed in the hotel for the commitment I had because it was close. As it was one night only, I chose to book. The room was very dirty, sabble paper open in the pier, all dirty. 2 towels, 1 was acceptable and the other was completely swept and damaged. I put it on the floor because I had no courage to use it. The bed is horrible and noisy, and the dressers too. Have you seen a short shirt? Yes, it was so much to cover up to half the body and thinnerly impossible. I had nothing but that shirt to cover. Summary: I didn't sleep anything, super discomfortable. It's all about all the rooms, bad clothing. Coffee is half mouth, but in any case I've seen worse. The only positive point is that the reception official called ”D”. When we arrived at the hotel, we were surprised by the information that the system was out of the air and would take a little, then the same offered us 2 courtesy drinks for the event. The only thing I liked at the hotel, but you're only reserved in the last case if you don't want to get angry.

Wonderful hotel, sensational room with very comfortable bed. The hotel pool is small but met expectations. Breakfast was good but the time I went was very busy. Great accommodation option in the center of Rio. Close to the main bars in Lapa.

It's the second time I've stayed at this hotel, I thought the quality had dropped a lot! Dirty bedding, old mattress, and I found the walls inside the box very dirty The shower is the only good thing! The TV audio and the internet are terrible! Breakfast with gigantic queues and elevators too! The hotel does not have enough structure to receive so many tourists!

I’d give 4.5 stars if I was allowed but not quite 5. The pandemic caused a few issues (bar been closed early and no 24 hour room service) and I had a few very minor issues-One day my water wasn’t replaced and on another I ordered room service and one of the items didn’t arrive. This happened another day but the guy realised and went back. The room was a double delux and was amazing with a great view and duel aspect. Roof top pool is great and although I didn’t use the gym there is a small one if needed. The staff were all helpful and polite and the food was good as well as the breakfast. Always felt safe and secure and the cleaners always did a great job.

From the moment I checked in, I was positively surprised by the hotel. Friendly staff. Amenities are incredible, all the service on the rooftop is also prompt and quality. Apart from the view from the pool, it is unmissable!! The room has a wonderful bed and the TV has all the channels. Excellent stay, I will definitely return

Very central location, close to all the main attractions in Rio, but due to this there are a lot of homeless close to the hotel. Staff in the hotel were helpful and polite. Clean rooms. We were originally given the wrong type of room which was sorted the next day. Close to metro station. Breakfast options don’t change day to day.

Checking very quickly. Very attentive staff, very tasty breakfast. I will come back more often

I would like to thank the receptionist Carol, who provided me a fantastic stay and still gave me a birthday mimo! She is a show, she deserves all the success of the world. Thank you for preparing the mimo and the entire management and maintenance team, which keeps the hotel a bright. Note 10!

I was disappointed because in the hotel description, she says that there is a covered and heated pool. When we arrived the pools were disabled. I asked the receptionist and she told that it was a good time disabled. It would be good to take the swimming pool out of the hotel as a leisure item.

I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.