Hotels in Rio Rancho with Swimming Pools

I reserved a day room (8am-5pm). On check in, the person at the front desk had no idea what a day room was. After explaining it for or five times, she said nothing was available. Then she asked me to wait while she looked into it. I then waited while she checked out 10 or 12 people because no one else was on duty and the manager unreachable. Then she found a room she could give me but couldn’t complete the check in and I had to wait again. Eventually the manager strolled in to work at 9:30 am and supervised the check in (although she didn’t apologize or indeed say anything to me), and I got into the room by 9:40. But here’s the thing: I was attending a day long conference online, which is why I reserved a hotel room, and had missed roughly two hours of it. Then on top of it all, the sign about the restaurant hours says breakfast ends at 11 am on the weekends. I went down during my conference break at 10:40 am and it was closed. I went back to my room and called twice before reaching someone who said “that’s a pre-COVID sign”. So you have had two years to change it and haven’t? I booked a hotel room for my online conference partly so that I wouldn’t have to leave the premises to eat as the lunch break was short. At no point was I informed of earlier hours. Then once in the room the air conditioner did not work and it was 76 degrees the whole time. A total disaster.

The room was very clean felt safe with my family plenty of towels internet worked great . Breakfast is a grab and go not a full breakfast bar which was fine . No issues with parking lot in a safe area of town