Hotels Near GCC Roanoke - Grace Covenant Church in Roanoke

My husband and I have stayed here many times and have been happy except this time. When we checked in the front desk was very friendly (Bailey check us in) we went to our room to get settled in, the next day is when everything was not ok. The problems we noticed was the lock on our door didn't work when you closed the door you could open the door by just pushing on it we went to the front desk and they said someone would come down and look at it. I was concerned because when housekeeping came in the the door would be left open, when I explained that to the person who came to check it out she told us that housekeeping doesn't come in everyday only when you check out if they are not going to come clean you room everyday then I think they should lower the price on the rooms, because breakfast is not like it was everything is pre package (I know because of COVID but I think some place are just using this as an excuse to not have things like they were). There was no one in the breakfast area making sure things were stocked there were no cups for juice when I asked the front desk she could find any and we had to use coffee cups. The clock in our room didn't work (the cord was broken in the back), no extra toilet paper was left, the was nothing in our rooms to tell us information about the hotel; pool hours, gym hours, breakfast hours, restaurants in the area. I said it before that we have stayed here before as my husband Dad lives in the area but I would rethink about staying her again. I also had trouble with my bill I called the hotel several times and left messages for Kim O'Connor and Alicia Austine nether one got back to me it was on my third call that Bailey at the front desk was the only one who helped me resolve the problem with my bill (they charge my credit card twice).

I went in the cold season, but the temperature in the room is always just right and comfortable. It is a very good location for those who enjoy the hotel life. Every one of our employees greets us and the service is perfect.

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.

Let’s just say I was welcomed to Virginia with open arms. His name is Monté. Works at the front desk with a smile as precious as warm hug. Everything from there was set and comfortable. I didn’t need for much at all. It was refreshing to meet someone who was bright, enthusiastic and interested in much more than himself. Many spend so much time simply working their jobs. He was very purposeful in his approach & I witnessed him accept others during that stay with that same flame! I was 100% satisfied in general, but if you’re looking for the “key” to your room, he’s definitely that! Give him a visit and say hello. He was the best!

The price of the hotel is reasonable, the breakfast is very rich, the environment is simple and clean, suitable for travel and living!

The service was great. A little disappointed with the breakfast. There was a little smell of mildew in the room. Turned off the heater and it was better. Beds were very comfortable. Wanted to take it home with me.

brief overnight stay. Room was very clean and comfortable. Continental breakfast was very nice and attendant was very attentive to cleanliness and keeping food fresh.

Started one night on a long road trip. Easy to find, away from the highway, so quiet. Very clean and bright. Room was on the small side, but very well and thoughtful laid out; very functional. Beds were comfortable but not excellent. Room was immaculate, only a little dated and in need of a deep cleaning/maintenance in the lively shower... Just some mildew around the base, which considering the overall condition, is picky. Water was barely got enough, but I like it very hot. Shower pressure was ok. Electric outlets with USB power conveniently spaced in good locations. Good storage opportunities, and includes a small fridge. Would be nice if there were a microwave, but definitely not a deal killer. Breakfast was oatmeal, yogurt, eggs, sausage, coffee, juices, bread, bagels. Well laid out, stocked, and prepared. Will definitely recommend as a good place to stay for a fair price.