Rodeway Inn Roanoke Airport

The end of May 2021, I booked a reservation through ******* for one night at this hotel. I specifically booked non-smoking. It was accepted and confirmed for a non-smoking room. I even called to verify that my room would be a non-smoking room and that I would be arriving late. They assured me that would be fine. When I arrived at the hotel, a little past 11pm, the employee at the desk told me that she gave my non-smoking room to someone else and claimed that she had no other room available except for a smoking room. She gave no explanation for giving away my non-smoking room, but said she was willing to give me a discount for a smoking room. By this time, it was past midnight and I had no choice but to stay there. When I went into my smoking room, I discovered it was dirty and had not been cleaned up since the last guest occupied it. The towels, floor, bed linens were all dirty. Cigarette butts were in the bathtub. I have a picture to prove this. She said that this was all she had, take it or leave it and did not offer to clean it up. I had no choice but to stay and slept on the dirty bed in my clothes. The next morning, the same employee was still at the desk and I asked for a full refund. She said that someone would contact me, but no one ever contacted me. This was the worst experience I have ever had with any hotel in my life.

This placed needs to be shut down or someome is going to suffer. Owners are so proud of the painted building that's it. They just sit back and wait for the cash to flow. They don't worry about clean sheets, towels, beds, floors, and steam cleaning.

Asked for a room and reservation said ok, smoking room. I said NOT a smoking room. We made reservation 3-4 weeks in advance, yet we were sent to a smelly, smoking room. Place is filthy from the lobby to the elevator, the hallways and the room. The bathroom is disgusting. Cigarette hole in blanket. No top sheet. Found an empty wrapper from a condominium on the floor. The room was never cleaned. Found crumbs and even almonds on the floor. Not worth the $50. Gross. I don’t even want to use the tub and shower. Run, don’t walk from this place!