Hotels Near Mason's Millpond in Roanoke

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.

My wife and I had booked a stay for Sunday 11/21 and Monday 11/22. We arrived to find the facility wasn't very clean, dirty and garbage in a number of areas. The room itself was reasonably clean, except for in the bathroom it appeared that someone had spilled a liquid on the wall next to the shower and it hadn't been fully cleaned. The room was in the fourth floor, with the window above the lobby. Sunday's stay was ok, reasonably uneventful. Monday, we had been out in Roanoke and returned to the room about 5 P.M. There was very loud construction noise, drilling, hammering in close proximity to our room. We ignored the noise for about 45 minutes and then contacted the front desk. The person who answered the phone said that there had been three other complaints and security was going up to advise them to stop. The noise continued for an additional 45 minutes. During our entire stay, there were a number of children present in the lobby. By the appearance, they were children of a hotel employee. There was also a dog present on Monday afternoon/evening. The children made a great deal of noise, screaming, hollering and crying. This was happening up until right at 11 P.M. Tuesday morning at 7 A.M. the construction noise began again. Hammering, drilling and cutting of metal. This noise woke my wife and I up, and prevented us from sleeping. We gathered our things and went to check out. My wife spoke to who we believe was the person in charge to reiterate our problem with the noise. The woman that she spoke to initially lied and said that she wasn't aware that there was construction noise happening. In the next breath, she said that the were converting part of the hotel into an extended stay facility, she apologized, not seeming very sincere. We were not notified upon booking the room that there was construction happening, there were not any notices posted in the lobby and nothing was mentioned by the clerk at check in that there could be construction noise. A complete waste of money! We contacted the hotel and Holiday Inn Corporate with zero satisfaction. Stay away!

Bardzo przyjemny i komfortowy hotel. Pokój bardzo czysty, z wygodnym dużym łóżkiem w rozmiarze ”Queen size”. Śniadanie w porządku, ale bez rewelacji. Jest to tradycyjne śniadanie, jakie zwykle serwowane jest w hotelach podobnej klasy w USA, czyli jajecznica, tosty i kawa. Reasumując - dobry hotel w dobrej cenie. Na krótki służbowy pobyt, jak w moim przypadku, jest to idealne rozwiązanie. Polecam.

This hotel is a great ”halfway” point for us when we travel to and from North Carolina. Unlike many hotels at this price point, this one has a fabulous view! Even if you don't have a room that is in the front of the hotel, you can still sit/stand along the edge of the driveway when the sun is setting and capture great views with your camera (better than from a screened/glassed in sleeping room, I should add). We had a sleeping room that faced the front for 1 night at the beginning of our road trip and had a room that faced the back of the property for 1 night at the end of our road trip. For both times, it was a quiet experience, even though there were many guests staying at the property. While the sleeping rooms and amenities are kind of bare-bones (example: just 1 bath, hand and face towel each for 2 guests staying in a king room), the sleeping areas and bathrooms are clean and orderly. Housekeeping is done every two days (a sign in the bathroom is posted alerting guests of this), but this limitation did not apply for our stay since we were only there each time for 1 night. The front desk and dining area staff were friendly and professional. Breakfast can be had in the mornings for a nominal fee (about $12). Their menu included pancakes, French toast, waffles and other hot items, all of which comes with a side. They also had a variety of cold cereals, hot oatmeal, fresh cut fruit, muffins, bagels, etc. I had breakfast there both mornings we were there. They also offered dinner if you prefer not to venture out (we did went out for dinner both times) and they also had a bar where you can get a glass of wine for just $7 (they also had other alcoholic beverages). They have a large urn of coffee in the mornings, where you can fill up on coffee before, during and after breakfast (have to go). Based on the consistent cleanliness and quiet of the rooms, free coffee and available low-cost breakfast, we will stay at this property in the future if our travels take us by Roanoke again.

We stayed here 2 nights under two different reservations as we didn't know we'd be in town the 2nd night. The first night, room 125, was pleasant enough. Lacked a little in the way of cleanliness but you could tell there had been an attempt to clean it. Second night, room 101, really lacked in cleanliness. Old coffee still in the coffee pot, pretty sure dried nasal mucus on the bathroom wall, pee spots on the floor in front of the toilet. The heat in 101 was temperamental, we either roasted at 71 or froze at 70. Breakfast was okay enough for us, yogurt, banana, waffle. There is a Hardees, McDonald's, and Starbucks within walking distance. To end on a good note, all the employees we encountered during check-in and check-out were extremely friendly and welcoming. We would stay again when traveling through the area.

We were recently in Roanoke for Thanksgiving and chose this hotel due to its proximity to the mall and our children's homes in Roanoke. Super budget friendly and they honored my request for a govt/military discount. Room was super spacious and had a sep living area with a fold out bed/couch. Very clean and had way more than what we had hoped for or expected. My wife and I slept well on the mattresses and the beds were super comfy! Friendly front desk staff and housekeeping personnel. The dining area and breakfast (included) were over the top. Waffles, eggs, sausage, pastries, cereal, juices, teas, etc. I even commented to my wife that the coffee was very good for hotel coffee. No elevator if you happen to have mobility issues. We did not check out the workout facility, but I saw the sign. We actually returned for a one-night stay after our initial two-night stay on our way back to Tampa.

Everything was great except the breakfast. I know COVID changed the breakfasts but at this point Fairfield Inn needs to go back to the way it was. There were no bread, english muffin or bagel options. Just premade breakfast sandwiches and omelets. The slim pickings had us change our plans and hit Cracker Barrel instead. This is shame. I guess the days of the oatmeal pot and waffle maker are gone for good. I hope the powers that be can improve the breakfasts because I'm a loyal Marriott customer but for the money, I'd be better off spending a little more on a night at the Springhill Suites line to get a better breakfast rather than Fairfield Inn since I wound up paying for a breakfast elsewhere

We were in town for the memorial service of a close friend. So we just needed a place to lay our heads for 1 night. The updates that were done to hotel make it more modern with a traditional feel. We enjoyed the outdoor patio. Breakfast was yummy and the coffee was good too (I am kind of a coffee snob). Our room was updated in decor. It could use some updates to the doors and popcorn paint (which I know is common in this area of VA). Pillows were ample, not as comfortable as I would prefer. We were able to secure rooms next door to our friends. We did make that request at the time of reservation. Staff was kind and accommodating. I would definitely recommend!

The service was great. A little disappointed with the breakfast. There was a little smell of mildew in the room. Turned off the heater and it was better. Beds were very comfortable. Wanted to take it home with me.