Red Roof Inn Rockford East - Casino District

I just was screamed at and threatened with being kicked out by a violent guest services desk person. The story: I went by the office and rang the bell wanting to ask a question and get a hair dryer. No one came. I finally decided it wasn't a big deal, I went next door and used my key to get into the vending area to get some ice. My key worked fine, after getting ice and buying water, I then went to my room. My keys wouldn't work on my room door. I went back to the office. Rang the bell, HEARD and SAW nothing, so I knocked. The employee came rushing to the door and screamed at me asking if I wanted to get kicked out?!?! I told her I knocked because I didn't hear the bell so thought it wasn't working. She YELLED at me that she was a person who had stuff to do and I was violently beating on the door and if I continued to argue with her, she'd kick me out!! I kindly and calmly attempted to explain that I simply knocked because I didn’t think the doorbell was working and my keys weren’t working and I needed to get into my room. She continued to scream that I was arguing with her. Finally, I was able to get her to listen that my keys weren’t working. I told her that I was getting a yellow light and the door wouldn’t open. She proceeded to tell me that the keys were fine and I was just "doing it wrong". I needed to press it on the pad. I told her that's what I did and got a yellow light. She said that meant someone was on the room. I told her that no one SHOULD be in the room as my stuff was in there and I needed to get in. She "checked" my keys and said they were fine. I went back to the room, they still didn't work. I went back AGAIN to the office. This time, she checked my id to make sure I belonged in the room, and then she finally reprogrammed my keycard (which is what I wanted the first time). As I was walking away, I saw her smile snidely. She knew she should have reprogrammed my key the first time but let me walk back and forth twice to "punish" me for knocking?!?! I’ve never experienced such unprofessional and confrontational behavior. She was scary, nasty, and rude.

The sheets stained. Not a good smell. Room was not vacuumed where there’s carpet.

Nice size room. Had what I needed. Staff was super friendly. I would have liked Kleenex in the room. Room was very clean!

Comffortable bed

Nice clean space in a great convienent location

Property is older, but very clean

Very low budget