Best Western® Hotels in Rockville Centre

We checked out after one night and cancelled our other reservation with you. We came to town for a wedding and my friends who were getting married clearly didn’t visit your “hotel” before booking a room block with you. Booking the reservation was problematic. You didn’t offer them any sort of discount as an incentive when they booked the room block, which my wife and I found to be discourteous. We didn’t book online since there was no way to activate the room block discount (which as mentioned above, didn’t exist). They gave us two separate reservations, so this prolonged process of confirming two reservations took about 30 minutes, and I already regretted it. Your motel is located next to a TGIFriday’s which was a blessing since we were starving when we got there, but it was really closer to Baldwin rather than RVC and should have been advertised as such. There is no privacy or any sense of security. When we got to the parking lot, we were greeted by many people milling about and talking in the parking lot. Throughout our stay, they were there, and it made us very uncomfortable, sometimes as many as 20 people in a party just hanging out in the lot. Why would you let them do this? Our friend who was also staying with you told us that someone tried to come into her room unannounced, so after that, we decided we couldn’t trust the staff and didn’t want turn down service. The room was okay, not great. The bed mattress felt sunken in and old. The bathroom was disproportionate and missing at least a towel rack. There was a screw in the wall that used to hang something where the mirror now sat. The room was dark and dreary. The clicker was missing a battery cover and didn’t work, so no TV. The WiFi was inconsistent. When my wife said we were leaving and wouldn’t need the second reservation for the two additional nights, the guy at the front desk barely batted an eyelash. He called me two hours later to confirm that I had left. I wouldn’t come back to this motel even if it was free.

I booked the Hampton Inn based on reviews and proximity to UBS Arena. I do not have any negatives regarding this property. The check in was quick. They had freshly baked cookies at the desk, which were fabulous. The room and bathroom were clean and had adequate space. It also had a small refrigerator. The room was on the first floor, but was surprisingly quiet. We did not try the breakfast, but my husband did try the coffee. They also have a variety of drinks and snacks for purchase. The hotel is within walking distance to downtown, which has numerous restaurants, and also a grocery store and pharmacy. We did not feel unsafe during this walk, which was an approximate 5 minute walk. Everyone in the hotel was extremely friendly from the front desk to the maid service. We will frequent this hotel again, if returning to Rockville Centre.