Mystique St Lucia by Royalton

Cockroaches in the room. Food is so-so. No AC near the bed. Anyway it’s closing in July.

We just returned from the Mystique a couple of weeks ago. I would like to share the goods and not so good experiences that we had. First, we are a family of four with two teenagers. When we booked with an agent and checked out social media, it seemed breathtaking. Well, depending on what you were looking for, it was. The location of the hotel was a dream. We were located on the bay between pigeon island, mountains and the best beeches on the north side of the island. The 2 hour drive from the airport is worth it as it took you the beautiful scenery of the island. The beaches in St. Lucia are all public so you do tend to get approached by local people but as friendly as they are, once you are not interested they will leave. As for the hotel, when we arrived we learned that the two resorts on the bay will be closing down which might of explained the lack of services however the costs did not reflect the lack of privileges that were promised. There was absolutely NO entertainment on the resort neither during the day nor evening. There was a person who just played some music sometimes. Most people left the resort to get some action. We have two teens so we went on a well worth excursion not courtesy of the hotel. That made the trip worthwhile. The food was basic buffet. The same thing cooked in different ways. There were tons of bugs in the fruit. We were expecting fresh tropical fruit and were disappointed with the basic melons and pineapples and apples offered. There was an omelet bar that we were grateful for as it was cooked fresh. At lunch, we ate from the beach hut which was a burger, quesadillas or nachos everyday. At dinner, we enjoyed the restaurant the second night but never opened up again due to lack of staff as per the manager’s explanation. We ate at the buffet every night which was different flavoured rice, pork, chicken and plantain. It was nothing special and not esthetically pleasant. We should not need to leave an all inclusive resort for food! The service was respectful and friendly. Lastly, after dinner, we just walked around a quiet resort and turned in. For my husband and I, we got Andy with this much rest and so you could imagine, our teens. Thank goodness for the beach, pool and the excursion with no help from the resort itself. You have to pay extra for everything! It’s not all inclusive. Lastly, we did decide to leave the resort and attend the famous street party. It was fun! Lastly, and most importantly the customer service. Our flight (WESTJET) got cancelled the last night and no one knew what to do. The front desk did not know and then we found out that we had a tour rep the whole week and that they left for the day after the fact. No one communicated this with us. Despite all the other stressors that came with this, we contacted the main Royalton resort who kept us waiting all day with no directions on what to do. In the end, sent us to the airport (2 hours away) where most people had left for the day. I spoke

Deff need transport it’s a hour and a half from airport

Please don’t be mislead by the pictures! They must have had a wonderful photographer. Food was very limited located on tables in warmers. Room had bugs flying around the doors all day. Absolutely no entertainment. There were less than 50 people. I had to leave the resort daily to entertain myself so I had to spend more money. People were nice. Swim up bar didn’t have music. Then I found out July 30 it’s closing,, which is a wonderful idea.

WARNING this place is closing at the end of July '24. Maintenance and upkeep have not been done for months. Total disrepair. They are limping in to the end. Food for all inclusive is marginal at best, generally awful as a norm. Pool is dirty and tiles falling off. Pool chairs in disrepair. No services. What a train wreck.

Friendly staff

Was very disappointed in this resort. We didn’t know until we arrived, that’s it’s due to be demolished in July, so the maintenance hadn’t been maintained. Our room itself was ok, with an enormous bed. But the sofas were stained and smelly. The bathroom ceiling came down on our last day, due to a flood in the room above. Although the staff were apologetic, they weren’t in a rush to fix it, and it took us 3 complaints till someone came to fix it. The food was so repetitive, chicken and rice, with leftovers reheated from the previous meals.. there was hardly any entertainment, and guests were often left to entertain themselves. We did however meet some lovely people, the lovely Richard and Mary, Elaine and Mally, Paul and Rita, harry and rosemary, Rose and Alan, cherry & Annie,(hello to you all if your reading this) the staff were great, especially Molly, Jerry and Patricia. Friendships for life

THE STAFF AT RECEPTION ARE RUDE AND UNACCOMMODATING. IT TOOK ME 4 HOURS TO CHECK IN AND THEY CHARGED UNREASONABLE AMOUNT TO ADD ON A GUEST AND THEY SAID THAT IT WAS NOT ALL INCLUSIVE PACKAGE WHICH IS WHAT I THOUGHT I HAD PAID FOR! THE ROOM IS RUN DOWN AND THEY PLAN TO DEMOLISH THE PROPERTY IN 4 MONTHS. THE ROOM’S GLASS DOOR TO THE BALCONY DID NOT LOCK AND THEY NEVER FIXED IT! THE BEACH WAS NICE BUT THE WATER WAS NOT CLEAR! THEY NEED NEW FRONT DESK STAFF AND MANAGEMENT! THEIR LACK IF CARE AND CONCERN WAS TERRIBLE. FRONT DESK STAFF: GRETA/JULIA. ELIJAH SEEMED TO CARE BUT WAS POWERLESS TO DO ANYTHING AND DISAPPEARED FOR LONG PERIODS OF TIME!

Aŕrived for a months stay at this hotel May knowing it will be closing soon.Our room was on the ground floor as requested & The shower worked well always plenty of hot water ,comfee bed and spotlessly clean and kept that way by our cleaning girl every day. Loved the daytime acctivaty by the pool CHANTAL and JERRY do a fantastic job entertaining all ages with fun games and quizzes and kareoke & Jerry often sang requests for people . What a and great entertainment talent he has people would ask is JERRY here today.such a popular guy with the guests too Alma Pamerla,&Joahanna were great waiteresses at breakfast always a smiling and happy.greeting from them three Breakfast was on another level apart from the lady at the egg station who cooked my perfect poached eggs every morning There were greasy hash browns The bacon was always over cooked burnt and rock hard would break up into pieces if you tried to cut it .Have to say most days was inedable There was very little fresh fruit on offer to the end of the stay there were some.yogut Dinner was about the same as breakfast Every thing over cooked dried up and burnt very little choice chicken in some form or fish Mac cheese was so burnt one day you could not get it out the serving dish alway served Rice of some form. Very little choice of desserts some times all gone by 8.30pm Beach resterant staff did not want to serve you would just turn there backs or say we dont have any. Very little entertainment in the evening Apart from counrty night on Tueday which ended at 10pm and Kareoke on thursday which carried on longer due to jerry the entertainment guy doing it other artists were awful and to loud when they bothered to turn up at all. Like the comments in the previous report I also had problems with the woman in reception attitude towards us. Equiring if I could book the Chic resterant for the saturday night and She snapped at me in an agressive manner " ITS NOT OPEN TOMORROW" I said I was asking about Saturday not tomorrow.reply."BOOK FRIDAY" This is not the first time This has happened with this receptionistshe has a bad attitude to guests Thanks Chantal & Jerrys for the fun entertainment in the daytime Alma Patrica Johanne and our super cleaning lady also jeffrey at watersports