Domus Popolo

The receptionist was very kind and cordial.

I was in Rome for four nights with my wife and daughter (17). The Domus Popolo is very centrally located and we were able to reach many interesting places on foot from the hotel. The rooms are in very good condition, air-conditioned and very quiet. The hotel is very small and the atmosphere is very family-like. Our contact with the reception was always very helpful, friendly and very informative. We felt very comfortable and will definitely choose this hotel again and again in Rome.

Fantastic stay. 4 bedroom apartment, small but well furnished. Quiet room, spotlessly clean with every comfort and minibar. Basic breakfast, mostly Italian style but available at the entrance throughout the day. Location very close to the metro and bus stops but also on foot with a nice walk towards the centre. Welcoming staff as if they were relatives, very kind and always available, always attentive to every request. I really recommend it and I will definitely return!

We booked a room two months in advance. A few days before going they call us to ask for the arrival time. Then two days before they wake up saying that the room had not been booked by mistake, when we also have the email confirming their stay. They tell us that we have to change days because they are unable to give us the room (certainly given to some foreigner from whom they can extract more money) causing us to lose money on train and room. We ask for a refund for the room and after many back and forth between various employees and missed calls they tell us that they would send us an email to give us a refund. To date, after a month of calls to which no one answers, we have still not received a refund for the room and we will proceed through legal action. I advise you to go elsewhere, this is a complete scam, you could find yourself like us without a room and without a refund.

My partner booked a room 5 (!) Months in advance. It was a special occasion and we wanted to celebrate it to the fullest, staying in the center of Rome. Given the excellent reviews through Booking, we chose Domus Trevi. Here comes the week of our. weekend and we receive e-mails from Booking of credit card authorization failure for payments managed by the structure, which we try to contact as suggested in the e-mail itself. 2 mail = no reply. 2 phone calls, one with generic answers "It is a Booking procedure", "I will notify the girls who handle the payments", in the other phone call to our insistence they begin to tell us that "they will find accommodation". Obviously the credit cards inserted are 2 different, both covered and without problems (as confirmed by the bank) and used extensively even in Rome. Day before our arrival booking canceled. Ms Raluca contacts us (always the same person with whom we spoke) saying that our card is invalid (!!). Obviously the room is no longer there (!!!) but we are offered to stay at Domus Popolo paying less. We just have to accept, the last minute alternatives are few and very expensive. I would add that we enjoyed our stay at Domus Popolo, the lady who runs it is more than kind and the only thing to do is about the not impeccable cleanliness. In conclusion, those who manage these structures (I think there are 4 or 5) does not behave correctly with bookings and treats Booking customers as second-class customers. case we phoned and insisted and in any case we had an accommodation, but we read right on Domus Popolo that someone was left completely on foot at the last minute. So it is clear that we are not an isolated case. It is not enough to have rooms in central places, to know how to manage them and / or to give a good breakfast. What you lack is SERIOUSNESS and CORRECTNESS. There is no cancellation of reservations for customer A to assign the room to customer B out of sympathy or to not pay Booking commissions

excellent location, large and clean rooms, excellent value for money and very friendly and helpful staff. recommended for those who need to visit the center by moving comfortably on foot. they serve breakfast in the room