Upper View Suite

There was no front desk in the hotel but I received instruction on access to the building and room 1 day prior to arrival. It was confused but managed to get into the building. However they provided a wrong room number in the whatsapp, so I still needed to call them and clarify. Generally, cleanliness was okay, but the room was very old. No hair dryer or iron provided and the TV did not work. The room is smaller than I expected but I guess this is the general condition in Rome.

It’s hard to get to hotel but I can tell it’s a fault of Trip.com because the hotel sent email with all details but I never had it and we should call to hotel in front of the entrance door to get to the room Everything else is good for that price

Objection evaluation: Firstly, the location is great. You can walk to main scenes for around 20 minutes( except Vatican, 40minutes). And the taxi fee from Termini to hotel is 10 euros. Besides, you can take taxi conveniently because there is a taxi station nearby(around 100 meters). Secondly, the “check in” session is not convenient for guests who book this hotel for just several days ago. Because there is not a email with guides and you have to explore everything by yourself. The hotel is in a building, which also contains other hotels. It’s just close to Timberland and Apple store. And you can’t open the gate because it needs a key. Luckily, we met a person who lives there and he let us in. Then you should take the elevator to 5th floor and walk downstairs for a half floor. Now you will find that you don’t have the password to get in. We knocked the door but nobody answered. So we made a phone call and sent our information by sms. And finally, later an employee came out. She is a good person and it seems like that she also does housekeeping. Thus she may not hear our knocking. The room has a beautiful view. But you can hear car horn. There were no free water, slippers or toothbrush. You need to prepare by yourself. And the bath pipe was broken and it leaked a lot of water. Also we couldn’t find the switch for exhausting fan in restroom. That is what I experienced in this hotel. Overall the hotel is fine. Hope my experience can help more people~

We traveled with our 17 month toddler. We kept on waiting at the door to check in, no obvious instructions of how to get to the room. No front desk staff to support, whoever I was texting on WhatsApp wouldn’t give us the code until she verified I paid for the property taxes. There was no hot water on some days. Our room was between 5th and 4th floor so we had to go to 5th floor then carry the stroller on the stairs. Even after getting through the rooms main door there was some steps which again were not very convenient with the stroller. Location wasn’t bad. Don’t recommend this hotel if you have a toddler with a stroller.

Location is great. Room is clean, but small.

Great location, comfortable beds and beautiful rooms (we were traveling with family and had three rooms). Super easy check in!

Very nice room. Easy check in, codes and keys. Great location. Quick replies to my texts via Whatsapp. I would definitely recommend this hotel.

Excellent place to stay. Make sure you download WhatsApp as it will tell you exactly how to get into property.

This is a private property. It has no front desk. The only staff is a "watchman" who directed us to the property's elevator. There was a very efficient cleaning lady. Plenty of eating places near the property. Several historic sites and shopping areas within walking distance.