A World Aparts - Barberini Boutique Hotel

Localização boa, equipe super atenciosa. Tive problema com a cama, que resolveram rapidamente. Ar condicionado não estava funcionando tão bem.

It took me a while to write a review, I was very upset. The hotel enjoys an excellent location, is very beautiful and well-kept. We booked by phone for the days between Christmas and New Year. 27 December /30. We had already forwarded the reservation via booking specifying that we were a couple with a 4 year old child, but then we called to ask for information on parking and they asked us to book avoiding booking via booking so as to save money and so it was. We also explained that we would go to the Villa Borghese Christmas World to bring the baby. On the phone we were asked about the accommodation of the aforementioned child and we explained that we would have preferred a third bed but if there hadn't been one it wasn't a problem. So they booked us a simple double. We arrived at around 3pm and after having put our things in the room an employee knocked on our door after less than half an hour telling us that we were not wanted, that they couldn't turn us out but that they invited us to choose another solution because the child was too noisy. That there were some important people who had been resting since 6 am and had complained. Let me start by saying that they knocked on us twice. My son is not silent, but he is a child. He didn't break anything, he simply sang a little but the structure is not very large and a person without children could complain. The main problem lies in the fact that on the site it says that children under 5 years old are "welcome" and above 5 years old they pay as an adult. This was not the case but it was claimed that they had not paid for the child and that they had done us a favor therefore, that we had not notified the child. I showed a WhatsApp message in which it was clearly specified. Upon reading the message (which reported the data of the occupants of the room with the age of the child) I was told that it was the first message and that they didn't think that we were not confirming the presence of the child (which was never in doubt) . So according to them: do we book for 3, near Villa Borghese to take the child to the Christmas village and then at the last minute leave the child at home to sit on Santa's lap at the age of 35? At a later time I also spoke with the other guy, who was slightly kinder but still invited us to choose another structure and to do it quickly so as not to lose money. And again, there was a very influential guest and person. he had to rest 🙄I doubt the policy of respect and hospitality was respected. I also told the boy that I certainly couldn't gag the child and he told me "no of course he's still an animated being" I quote exact words! With this I close.