The Regency, Rome, a Tribute Portfolio Hotel

Decent location within reasonable walking distance of Spanish Steps and Piazza di Trevi. There are better hotels closer to the city centre, but this one is more reasonably priced compared to a lot of others in the area. Hotel has a small restaurant and bar, along with small workout room which is a plus considering many local hotels don't have a workout room.

We stayed here for 3 nights. It would have a great stay but staff walked in a couple of times even having the do not disturb. 1st knock on the door and after I said hello, she just opened the door and asked if she can clean the room. 2nd time, we were sleeping in and again the don’t disturb was on. Slight knock which woke me up and even before I can say anything, the door opened wide and my wife screamed. She closed the door quickly and left. I called the front desk and reported the incident and also asked several times to talk to the manager. During check out, they said the manager is not available but they have told the housekeeping department. Really!

Beautiful and clean hotel in a quiet neighborhood not far from tourist spots (10 minutes or so by taxi). Beautifully appointed rooms with Juliet balconies and comfortable beds. Great breakfast each morning, we particularly appreciated Elena and her kind service and excellent cappuccinos :) Really wonderful women working at the front desk with great local restaurant recommendations. We look forward to returning. Would also like to recognize Ernesto for being so kind to us and his help with our luggage as well.

The good points about this hotel - wonderfully clean. The neighbor appears quite safe and is pretty quiet. The not so good points - let me count the ways. First upon arrival I asked about early check in knowing that they had no obligation to do so. I was clear that I was willing to pay for the courtesy. I was enthusiastically told that my room would be ready in less than an hour and if I wanted wait the desk clerk would personally come find me as soon as it was ready. As a result I decided not to take a walk or go do anything but took a seat in the bar and ordered. Two and a half hours later when I checked in at the desk there was a new person who of course knew nothing about the promise of a room and just wanted to tell me that check in time was 3 pm. The temperature of the room is 100% controlled by the from desk. If you are like me and you think most hotels are overheated you will be very unhappy. Every day I call and ask the desk to turn off the heat (it is in the 60s here currently during the day). Every day the heat comes back on after temporary respite. The neighbor is mostly offices so most neighbor bars and pizza places close mid afternoon. Not much of anything is open on the weekend. You won’t find many places to catch an informal quick early dinner snack. The food at the hotel itself is okay but not much of anything is available between breakfast and when room service starts at 7 pm. I think there might be some cold cuts served during happy hour starting at 6 pm. The room itself is basic but clean and acceptable. The bathroom is odd as the sink has absolutely no counter space (see photo). Who would think this is a good idea?!? Would I stay here again? Probably only if the location was near where I had a meeting. Definitely not in the summer since the room temperature is controlled by big brother.

I completely understand for hotels managing early check ins can be challenging. What I don’t understand is when a guest is willing to pay and is told a room will be ready in an hour to just keep delaying and giving fake timeframes. This is just a sure plan to end up irritating a guest. Be honest at the very beginning if an early check in is not going to happen. Plain and simple. I don’t need to sit in the lobby like a fool waiting for something that was clearly never going to happen

As tourists in Rome we found the Regency very convenient, in a nice safe walkable area. The staff were excellent friendly helpful and professional. The modern hotel and our room were incredibly clean and tidy. Our European sized room was quiet and very comfortable and well designed. The Heat / AC allowed us to set a comfortable temperature and it's really noiseless. Highly recommend.

Everything was fantastic. Quiet room and AC. Very comfortable bed and bedding. Exceptionally clean. Very nice and complete breakfast. Very friendly and helpful staff. Definitely recommend.

Very clean and nice but sheets are scratchy and pillows not soft enough

My wife and I stayed four nights at the Regency. There were positives and negatives to the stay. Titanium elite with minimum benefits received. Location is pretty good. We walked and used taxis to get around. Plenty of restaurants in walking distance of hotel. SNA was denied (#BonvoyedAgain). Asked for upgrade to room with a balcony…denied also. Our room was nice but quite small. Bathroom had frosted glass window that illuminates the bedroom even with low light…shines right in the face of someone sleeping. Elite breakfast wasn’t very tasty and had few choices. Most surprising was a five euro charge for a Coke Zero with breakfast. Seemed a bit egregious. Housekeeping cleaned the room daily but one day took out unopened bottle of Prosecco, clean glasses and ice bucket. FDA sent replacement but no ice. The Prosecco came from hotel mgmt with a nice birthday greeting for my wife. The hotel posted a Happy Hour buffet and drinks for 15 euros…we went twice but found no buffet. The bartender tried to explain that we ordered from a menu but after five Euro Cokes we were slow to try it that way. Dinner one night at the restaurant was tasty and a fair value. Most likely, we will choose a different property on our return to Rome. This one wasn’t bad but I really hoped for more as a property and as a Titanium Elite.