Palazzo Navona Hotel Rome

I cannot recommend this hotel enough! I visited with my 14-year old daughter last month, with 5 nights in Rome at the beginning and 2 nights at the end. Based on reviews, price, and location, I booked this hotel -- we could not have been happier. Our room was spotless during both of our stays, as were the common areas, restaurant, etc. The hotel is perfectly located -- right in the middle of the historic center and walkable to everything -- Trevi Fountain, Spanish Steps, Pantheon all a 5-10 minute walk. Whenever we needed a taxi (e.g. early morning tours that were a 25 min walk away), the front desk staff (Lyuba, Davide, Iustin) were helpful and the taxi was never more than a 4 minute wait (more about staff below). The hotel is on a road with restaurants, a few small supermarkets, a wonderful local pasticceria, and a 4-5 minute walk from Piazza Navona -- a beautiful, huge piazza with stunning fountains, surrounded by endless restaurants and bars. There's a pharmacy right off the piazza if you need anything -- I used it to get COVID tested to be able to fly home. It was fast, easy, and reliable. The hotel breakfasts were fantastic - typical European breakfast with meats + cheeses, yogurts / cereals / berries, all kinds of coffee drinks, breads / rolls / croissants, warm foods (e.g. quiche, sauteed spinach, eggs, etc.), and endless baked goods. The staff wore masks at all times, and most guests wore masks while up and about at the buffet, taking them off while seated. The tables were set beautifully and the entire area was spotless -- it was easy to see how hard the dining room staff worked. The rooms were great -- extremely comfortable beds, terrific linens, wonderful shower, all modern and new. Be aware, even with the window closed and on a higher floor, on the front side of the hotel the street below is busy and there's a restaurant / bar with outdoor seating in front of the hotel -- if you're a light sleeper, you'll hear sounds (people + traffic) late into the night. My daughter didn't notice at all -- I heard it all night. Our room during the beginning of our stay was on the rear of the buidling, opening into a small courtyard -- it was lovely, quiet, airy, and had a wonderful balcony (4th Floor). If you can get one of those rooms, I highly recommend it. The front desk staff: ABSOLUTELY PHENOMENAL. As a mom traveling alone with a young teenage daughter during COVID and the instability in eastern Europe, I had concerns before traveling. Lyuba, Davide, and Iustin were attentive, helpful, accommodating, and informative. Whether it was checking us in early when we first arrived from the airport, arranging taxis, storing our luggage while we traveled to Florence, or helping figure out COVID testing to return home, they were on point, efficient, and kind. The afternoon before our flight home, I realized that the Rome Marathon was scheduled for the following day. They helped me trouble shoot while I was out with my daughter, trying to be present with her while simultaneously communicating with them via WhatsApp to figure out how to get to the airport the next morning. Requesting a taxi 1/2 hour before heading to the airport would have been disasterous, as they were closing all the roads, and no taxis would have been available. The staff arranged a private driver (worth the cost) and were in close contact with him and his dispatcher to make sure we were all apprised of which roads were closed. My daughter and I did have to walk 10 minutes to the river with our suitcases and cross to the other side, as all local roads had been closed, but it was actually a piece of cake. Our driver was waiting for us exactly where the hotel staff said he would be, and from there it was easy getting to the airport. If the staff hadn't been responsive and seriously on top of it, we would not have made it to the airport that day. The highest recommendation for the best hotel experience!

We loved our stay at this hotel! I am a travel agent and would recommend this hotel to others. It is in a great location with a beautiful rooftop bar. I was able to view all of the rooms and would highly recommend upgrading if possible. They have some beautiful suites. I will recommend this hotel to my clients.

Palazzo Navona was the perfect choice to spend a few days in Rome. Location was great...walking distance to so, so much. The staff were professional, available and friendly. The hotel itself was immaculate. The breakfast buffet was really, really good, which surprised me at a hotel. Our bed was the most comfortable of our 15 night trip. It checked every box. We're so happy we picked this hotel.

We stayed here for one night on the last night of our ten day trip. It was not bad, but it wasn’t exceptional. The reason for my 3 star review is that I did not like our actual room location. We booked an open suite and it was SO dark and at the bottom of the courtyard. I was just disappointed because this hotel costs $618 a night to stay. The room itself was very clean. Plain, but nice. The bed was comfortable and they had memory foam pillows which I actually loved. My kids had full sized comfortable twin beds and slept well. The rooftop bar is very pretty and this hotel is in a great location which actually made up for the dark room disappointment. The breakfast was good. Mixture of pastries and hot food. Cappuccino from a machine you make yourself with pushing 1 button. Starts at 7am which was nice because we had to leave for the airport. Overall, it was fine. Again, good but not exceptional. If the room we were given would have been longer than one night I would have said something but I didn’t.