My sister made a reservation with Hotel Rhinoceros through booking for four nights (March 22 to 26, 2024) in Rome to celebrate her daughter's 20th birthday. I had organized this trip with great enthusiasm, but the day before leaving Madrid, we had a very serious family problem and unfortunately they had to cancel it. He called both the hotel and booking to see if they could give them a solution. Booking, for its part, contacted the hotel, but was unable to get any of the money back, nor to allow them the possibility of going to the hotel on other dates. Neither has Booking sent her the receipt with the cancellation that my sister has requested on four occasions, nor has the hotel. By the way, the moment she contacts the hotel, they tell her to cancel and my sister does so thinking that they had told her to give her some compensation. What was his surprise when the next day he saw that the hotel had put his reservation on booking, again, with a price increase of 700 euros. Not only have they kept the reservation money, but the hotel has done business if they have rebooked the apartment for those four nights, when in reality they were already paid for by my sister. I reserve the words with what I would define this evil doing. On the other hand, my sister has contacted the hotel manager to explain her situation, who has not even deigned to answer her. One of the hotel receptionists with whom he has spoken has boldly reproached him, 'if you have suffered a serious problem in your family, I don't know how you can be demanding money', to the consequent astonishment of everyone. Nobody knows the situations behind each person to give their opinion so happily. I could go on telling you, but I don't want to bore you... Is this a five-star hotel? Well, that's what it says when you go to book. I imagine that according to the photos, the facilities will be of that category, but as far as humanly speaking and how my sister has felt treated, they do not deserve to have any stars. Places are made by people, not just things. Be careful, all that glitters is not gold.
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