La Reggia dei Principi

The place is central, the breakfast is good, the only thing I would review is the beds are a little worn out.

I did not have a positive experience in this structure, not for the quality of the service offered which I still consider overall good, but for the payment system, which needs to be completely revised. In summary, the cost of the two rooms I booked was charged to the credit card given as guarantee the day before my arrival without giving me any communication. I was sent a message in advance in which I was provided with all the instructions for check-in and access to the facility in detail, a message also sent with great courtesy and courtesy, but..... no mention of the charges on the card . What was the result? That at check-out, in my unawareness, I paid the cost of the rooms again, thus paying them twice. I wasn't even notified when I checked out, it only came out later. However, I recovered the amounts not owed by recovering them from other friends present in the hotel, but the payment system needs to be reviewed. Please note that I had not canceled the booking, on the contrary, I had confirmed our arrival by sending, as requested, a copy of the documents. Why take the money upfront? At the very least, the customer must be notified in advance.

The best thing is the location, very accessible and close to everything. The way of access through a closed door and a 19th century elevator is not in keeping with the value of the room, but the service is good and the staff very pleasant.

We loved staying there, very close to everything. We were able to do our tour walking to most of the important places. The staff is very friendly, especially the lady. Without a doubt we would return to stay there.