The reason for the three stars and not fewer is the lovely staff. Everyone was friendly, professional, and responsive. I stayed at this hotel 30+ years ago when it was more like a hostel with tiny rooms and shared bathrooms. That was perfect for my budget back then. Based on the photos and reviews, I assumed they'd done a total makeover. But other than the high prices and in-room bathrooms, not a lot has changed. There must be quite a bit of variability in room sizes based on others' reviews. If you stay, be sure you ask about the size of the room you'll be getting, because the bed could take up virtually all of the space, leaving almost no room for even a suitcase. Beds and pillows are uncomfortably hard. Furniture and finishes are pretty spartan. Also, the elevator is getting a complete overhaul - not a quick fix. Be sure to ask, and if it's not operational when you book, I'd consider looking elsewhere. We only found out there was no elevator a week before, too late to change hotels. Bummer to climb 3 flights of stairs every time we went to our room. The windows are surprisingly sound proof, which is terrific. But if you want fresh air, forget it, the square below is a din of noise from 9am to late into the night. The crowds fill the entire square. Next time I'd select a hotel that was on a side street and not on the square itself. As another reviewer mentioned, the breakfast is off property at a nearby cafe. We liked the food and staff there, but it was a drag to have to leave the hotel, especially as it was pouring rain two of the mornings.