AVOID, AVOID, AVOID! A very fine hotel. Sadly the best room in the hotel, the Executive Suite, was not as advertised, and paid for. The Turkish shower with chromotherapy was non existent. Reported three times to the staff front desk. Not interested at all in trying to do something, anything! Their attitude was simply unbelievable for a room which was costing 550 euros a night x five nights. I have now been wasting two months trying to get some form of communication going with them. Again, they do not respond to my communiques. Thus I do not have any legally binding head office address to try to rectify this discreditable deplorably illegal action on their part, through the cumbersome Italian legal system. I will be pursuing them the best way I can through the flawed Italian judicial system. Best be very wary when dealing with them. They take your monies and are not interested in any form of genuine sincere customer service. AVOID, AVOID, AVOID!