I booked a hotel on Ctrip more than a week in advance and paid for it. On the day of travel, the app changed to "booking failed" and there was no other notification. I took the initiative to contact customer service and they said they would help me solve it. A few hours later, they said the booking was successful.
After arriving at the hotel, I found that the room I stayed in was different from the description in the order. The description said the room was large, with a king-size bed or two single beds. In fact, there was only a very narrow small bed. You can see it for yourself by looking at the photos.
The overall feeling is that I was deceived by Ctrip.
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