Sina Bernini Bristol, Autograph Collection

Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours. Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on *******. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.

This place is not even close to a 5 star hotel. This hotel should be a 4 star or less since it operates and looks like one. Upon arrival, the AC in our room was not working, and absolutely no one from the hotel warned us prior to our arrival or informed us before we went upstairs to find out for ourselves. Turns out the AC had been out all day. NO ONE was helpful from there on out. Every time I asked for an update on the AC situation, I was ignored or passed to the next receptionist at the front, who again, was of no help, offering no information or speaking no English (why would no one be able to speak English suddenly at a 5 star hotel in Rome?). We were offered nothing but a fan. No water was offered. No help or ETA given. Even when directly asked if there was an ETA, they said they had no estimated time the AC would be fixed. But when our travel agent called their management, they gave a 2-3 hour ETA. Secondly, when we asked for another room, we were told by the receptionist that that was not possible as there were no other rooms. Judging by the reviews, looks like this hotel has numerous problems and hasn’t bothered to fix any of them. If this was a 3 or 4 star hotel, I’d give a little grace, but don’t call yourself a 5 star hotel if you act like this. Rooms were cheaply redone. Breakfast hosts were unfriendly. No one looked like they wanted to work there. The only friendly staff were the porters and housekeeping. The location is great, but take your money elsewhere. Horrendous service. Shocking that Marriott doesn’t have better quality control to ensure Autograph titles hotels are actually worth it.

This hotel should be 5 *****. The location is perfect for getting around Rome. The staff is very warm and informative. They welcome you with smiles and knowledge. I needed to get cash and the concierge walked me one block to the bank get it. The concierge service is exceptional. You will enjoy a wonderful stay if you choose to stay there.

My husband and I stayed here with my parents for one night after arriving in Italy, and we LOVED this hotel. Location was excellent - walking distance to the Trevi fountain and plenty of other sights. Room: We used a Marriott Bonvoy Suite Night Upgrade and got the two bedroom Barberini Penthouse Suite, which was INCREDIBLE. It had a stunning view of the city, there was tons of space, it was beautifully decorated, and air conditioning was great. We were also able to check in early, which was great after traveling for 12+ hours. Wifi also worked well. Food: The food at the rooftop restaurant was excellent. The view from the rooftop terrace was also stunning. Breakfast was also great (complimentary with Marriott Bonvoy status), and included Prosecco. Service: Service was great! Everyone was friendly from check in to check out. Hotel staff helped us with our bags on both ends of the trip, and was very quick and polite. This hotel was excellent, and we will absolutely stay here our next time in Rome.

Amazing stay in Rome. Each day we started with an amazing breakfast from Laura and her team. The concierge service was always there with a recommendation or to assist us with everything from dining to an umbrella. The rooftop offers excellent cocktails and wonderful sunset views. Our room was comfortable and kept perfectly clean by the housekeeping staff. We awoke refreshed day after day. Again a great place to relax and enjoy The Eternal City.

This hotel is luxury!! The hotel Is a piece of art! So beautiful decorated The rooms are spacious with Beautiful views of the city, super comfortable beds The staff is very professional and friendly The breakfast is amazing, variety of food for every diet, everything fresh and healthy The Rooftop restaurant/bar has an amazing a**osphere and views of the city

The staff is amazing!

They beds were purgatory. Straight terrible At that price point and level of hotel the mattresses should be amazing. Very disappointed. We stayed there 5 nights and had to get a massage after we got home